The Children's Place Complaint - Scanning of Photo ID - Return Policy
Return Policy - Complaint
This past weekend I returned several pairs of shorts to The Children's Place. They asked me for a photo ID in order to make the return, which I obliged.
Most companies, when handling sensitive information, will either note on the receipt what the identification is and in rare instances note the ID number. Imagine my utter horror when the clerk SCANNED my ID into their system. When I protested I was directed to the return policy posted on the back of the receipt. It states "You must present a valid picture ID, such as a driver's license or government-issued ID..." The manager also gave me a second receipt with the contact information for "The Retail Education Customer Service Office", 1-800-652-2331.
(1) I called the "The Retail Education" number, which was a waste of time. The customer representative could only repeat stated policy. She did provide the toll-free number for The Children's Place.
Unfortunately all credibility was lost when she REFUSED to give me her name. She actually said, "I don't give out my name." By the way the call was made on July 6, 2010, 2:38 PM Eastern Time Zone.
(2) The Children's Place customer Rep, Sierra, told me that the company collecting the data was TRE. Plus "The Retail Education" number was also a part of TRE.
Sierra said she would forward my complaints about the misstated policy and my complaint to the appropriate internal division. She then suggested I call TRE to follow-up on my anger about the scan and horrible employee.
I responded that my voice as a single consumer would not carry as much force or attention as TRE's large corporate customers, e. g. The Children's Place.
In my gut I felt that I was "Yessed". I have other choices to shop but this was infuriating.