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The Children's Place Complaint - Scanning of Photo ID - Return Policy
Return Policy - Complaint
This past weekend I returned several pairs of shorts to The Children's Place. They asked me for a photo ID in order to make the return, which I obliged.
Most companies, when handling sensitive information, will either note on the receipt what the identification is and in rare instances note the ID number. Imagine my utter horror when the clerk SCANNED my ID into their system. When I protested I was directed to the return policy posted on the back of the receipt. It states "You must present a valid picture ID, such as a driver's license or government-issued ID..." The manager also gave me a second receipt with the contact information for "The Retail Education Customer Service Office", 1-800-652-2331.
(1) I called the "The Retail Education" number, which was a waste of time. The customer representative could only repeat stated policy. She did provide the toll-free number for The Children's Place.
Unfortunately all credibility was lost when she REFUSED to give me her name. She actually said, "I don't give out my name." By the way the call was made on July 6, 2010, 2:38 PM Eastern Time Zone.
(2) The Children's Place customer Rep, Sierra, told me that the company collecting the data was TRE. Plus "The Retail Education" number was also a part of TRE.
Sierra said she would forward my complaints about the misstated policy and my complaint to the appropriate internal division. She then suggested I call TRE to follow-up on my anger about the scan and horrible employee.
I responded that my voice as a single consumer would not carry as much force or attention as TRE's large corporate customers, e. g. The Children's Place.
In my gut I felt that I was "Yessed". I have other choices to shop but this was infuriating.
Most companies, when handling sensitive information, will either note on the receipt what the identification is and in rare instances note the ID number. Imagine my utter horror when the clerk SCANNED my ID into their system. When I protested I was directed to the return policy posted on the back of the receipt. It states "You must present a valid picture ID, such as a driver's license or government-issued ID..." The manager also gave me a second receipt with the contact information for "The Retail Education Customer Service Office", 1-800-652-2331.
(1) I called the "The Retail Education" number, which was a waste of time. The customer representative could only repeat stated policy. She did provide the toll-free number for The Children's Place.
Unfortunately all credibility was lost when she REFUSED to give me her name. She actually said, "I don't give out my name." By the way the call was made on July 6, 2010, 2:38 PM Eastern Time Zone.
(2) The Children's Place customer Rep, Sierra, told me that the company collecting the data was TRE. Plus "The Retail Education" number was also a part of TRE.
Sierra said she would forward my complaints about the misstated policy and my complaint to the appropriate internal division. She then suggested I call TRE to follow-up on my anger about the scan and horrible employee.
I responded that my voice as a single consumer would not carry as much force or attention as TRE's large corporate customers, e. g. The Children's Place.
In my gut I felt that I was "Yessed". I have other choices to shop but this was infuriating.
Comments:
Posted by Elio on 2010-12-23:
YES IT IS TRUE. SO MUCH FOR KEEPING YOUR IDENTITY A SECRET. YOU CAN NO LONGER RETURN WITHOUT A PHOTO ID. (TALK ABOUT PROFILING). NOT ONLY THAT, THEY ACTUALLY SCAN YOUR PHOTO ID INTO THEIR COMPUTER. I WILL NEVER SHOP THERE AGAIN UNTIL THIS POLICY IS CHANGED, NOR WILL MY FRIENDS (WE ALL HAVE YOUNG CHILDREN). IT IS A DISGRACE THE WAY THEY SNEAKILY HIDE THE RETURN POLICY ON THE BACK OF THE RECEIPT. WHY DON'T THEY HAVE IT POSTED IN BIG LETTERS WHEN YOU CHECK OUT. THEN THE CHILDREN'S PLACE WOULD SEE HOW MANY CUSTOMERS WOULD COMPLAIN. IF WE ALL BAND TOGETHER AND COMPLAIN, MAYBE THEY WILL GET THE HINT. NO MORE PROFILING. NEXT WE WILL HAVE TO GO THROUGH BODY SCANNERS AND TAKE OFF OUR SHOES JUST TO GET IN AND GET OUT OF THE STORE. WAIT UNTIL ALL OF YOU WHO DID YOUR CHRISTMAS SHOPPING AT THE CHILDREN'S PLACE AND NOW HAVE RETURNS. THE LINE WAS OUT THE DOOR BECAUSE IT TAKES THAT MUCH LONGER TO PROCESS THE NEW TRANSACTION. I DON'T NEED YOU CHILDREN'S PLACE - I HAVE ELSEWHERE TO SHOP. I HOPE OTHERS FEEL AS OUTRAGED AS I DID.
Posted by Dianna on 2011-08-13:
Ugh! Never shopping there again! Why when I provided my receipt and my credit card do the need to scan in my license? What if I didn't drive?
Posted by Skye on 2011-08-13:
If you don't have a driver's license, they would then ask you for your state issued ID.
Posted by Les on 2012-10-04:
So you are aware you only need your license to be scanned when you do not have a receipt, not for all returns.
Posted by Amber on 2012-12-12:
I work at childrens place in Florence Ky and We only ask for your ID when you dont have a receipt. But you well have to give your address do to the fact the computer has to keep track of the amount of returns you make.
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