Empire Carpet Complaint - Empires hard wood floor is worthless
CHARLOTTE, NORTH CAROLINA -- Fell for the 3 rooms for the price of 1 sale. I specifically asked the sales person how easy it was to scratch the flooring and pointed out the medium sized dog in the rear yard. Sales guy assured me that it was very tough and that the dog would not damage the floor. My mother just recently had hard wood floors installed from another company and she has a dog and doesn't have a single scratch, so I figured he was being truthful. As soon as the installers leave and I bring my dog in for the night, the floor was scratched. I called the company to have it repaired and they told me that as a courtesy they would repair that area but that damage done by pets wasn't covered and that they wouldn't repair any more. I called the company and explained to them that their sales person assured me that this wouldn't be a problem and they tell me that hard wood floors are extremely easy to scratch. I am constantly having to patch small dents and holes in the floor with wood putty now. I dropped my flipping car keys the other day and it knocked a hole it it. I complained enough that I was able to get them to refund $1000 but that really wasn't enough. Now I'm stuck with a worthless floor that you can't walk across barefoot without damaging. NEVER AGAIN Empire. You will not get a dime of my money ever again.