Mattress Firm Informative - Your salesperson was nice, but the delivery guy was the pits
GREENSBORO, NORTH CAROLINA -- Last weekend, my husband & I went to your store to purchase a new mattress. We were treated very well by your salesperson, Adam, & found the exact bed we wanted. Adam scheduled us an appointment to have the bed delivered. We were very excited about the delivery.
When the delivery guy arrived, he looked like he didn't want to be at our house. He spoke very slowly & got mad at my husband because he needed to remove a bed from our house. Per Adam, the delivery guys usually remove the old bed from the customer's house anyway. My husband felt offended that the man was giving him an attitude. It wasn't what he said, but how he said it. His words were rather abrasive. I don't know what his problem was, but I wish he would leave his issues at home & treat the customer with respect. I wish I had gotten his name, but he ran out of our house so fast (after installing our bed) that I think there are still some footprint tracks on our carpet from his rapid departure. (Of course I exaggerate, but you get my point.)
I certainly hope this is not the kind of person you have delivering for all of your customers. I cannot compare this man's delivery with another delivery person from your store, but I hope the bed lasts a long time after dealing with his bad attitude! We deserve at least that!
I hope to do business with your company in the future, but I surely hope your delivery people are trained on customer sensitivity in the future. Thank you for your time.
Not the one we visited, but it's the same company.