Cottonwood Futons Complaint - Cottonwood Futons - Recommend do not buy from them
WISCONSIN -- I am very dissatisfied with Cottonwood Futons. Like the person said in their last review - I wish I'd have done more research on them. I purchased two full-size futon mattresses and two lounger mattresses. Loungers were ok - but the full-size mattresses were NOT what I ordered and they will not pick them up, will not send what I ordered, will not provide a refund.
I planned to order another brand from them - but I called because I had trouble finding the loungers. The person I spoke with said that I should buy their brand full-size mattress (Springaire) because they were better and less expensive ( i.e. better value) than the Gold Bond mattresses I planned to order. So I went with her recommendation, and when they came they were not 8" mattresses as indicated both on their website, and specifically told to me by this person who talked me into them. Instead - they are 6". We called to talk to someone - had to leave a message. My husband tried to reach them by phone also. They would not deal with us by phone - only email. They told us that they only make an 8" mattress and that we should measure the corner seams. We did had already done that of course. Then they said to send them pictures. Did that too - had some pictures with the tape measure against the seam - clearly showing they were 6". In the end....they said "unroll your mattresses and let them re-fill over 2 weeks. Enjoy your mattresses - you will love them." That was their response to an email telling them to send what we ordered and pick up the 6" mattresses. Haven't heard from them since - it's been weeks.
I would NOT recommend this company to anyone. Very poor service, and very dishonest.