Sony Complaint - Sony service sucks - VAIO notebook
SAN DIEGO, CALIFORNIA -- those were the words I typed in my search engine after I had a hunch. A hunch developed after dealing with the Sony customer support center for the VAIO notebook.
These guys told me it would cost $605 to get the up and down arrow key working on my notebook and only then would they replace my faulty mouse pad for "free". They said the keyboard had water damage and it needed all kinds of parts replaced.
It takes several hours on the phone being passed from one dolt to the other in service before they will agree to see the laptop under warranty repair. After sending the notebook you get a phone call asking for big bucks ($605) approval with no explanation at all. I even had to be transferred from the money collector to someone else to learn why they wouldn't honor their one year warranty.
Because Sony by accident sent me two pre paid fed ex boxes, I will be sending the second box overnight stuffed full of my dog's nastiest craps fromt the back yard.
I have patronized sony products for so long that it feels totally insulting to be treated like this. No more Sony for me.
F u Sony