Expedia.com Complaint - Totally Disgusting! - Vacation package
???????? -- Booked a flight and hotel package to Los Angeles with Expedia. ca. The hotel on the website (Wilshire Plaza) was rated 3 stars, I had stayed at a 4 star hotel last year when I booked a vacation with Expedia. ca. The pictures for this hotel on Expedia's website are nothing like the hotel itself and my requests for a fridge/view were not submitted to the hotel by Expedia which I found out when I called the hotel to confirm our reservation 2 weeks before our trip! When the elevator doors opened to our floor I saw that the carpets were FILTHY with huge stains on top of the filth, carpets in the room were FILTHY and stained too. I complained to the front desk who advised that they had a room on another floor (probably in the same condition) but they could "upgrade" me to a better room on the 11th floor for only $40 US per nite. Of course I declined. good thing since another hotel guest who stayed on that floor advised here room was disgusting too and I wouldn't have wanted to pay the extra $. My daughter got stuck in the elevator (emergency button didn't work), my room phone was constantly dead although the buttons on it for the front desk, housekeeping etc didn't work when I DID have a dial tone. There were no instructions in the room on how to contact the front desk etc. The housekeeping staff barely spoke English, refused to give me an extra towel for the room, I had to call the front desk (once they told me how) and ask for one. Three people in the room, 2 towels, 1 tiny bottle of shampoo, 2 teeny bars of soap (unless you count the used wet bars that were left in the shower each day, the extra blankets I requested were threadbare and should have been discarded years ago! The staff at the front desk couldn't care a less unless of course you were willing to fork over more $. I could go on and on! I called Expedia when I returned home and they told me I should have called them and they would have got me another hotel. Great, I could have paid cancellation fees to the cesspool I was staying in and depend on Expedia's great customer service to get me an acceptable hotel? BUYER BEWARE when you book through Expedia, they've already got your money so who cares? The call center staff (when you can get through) are rude and condescending. I was told Expedia's head office was in Toronto, then Montreal, then, oh they don't have a head office in Canada! Why this company is still in business is beyond me! I will NEVER BOOK ANYTHING WITH THIS SCAM ARTIST/RIPOFF COMPANY AGAIN! I truly hope that no one else does either, put them out of business!!!!!!