Stokes Volkswagen, N. Charleston, SC Complaint - Stoked Up Service
N. CHARLESTON, SOUTH CAROLINA -- I took my 2004 VW Touareg in because a few of it's computer system indicator lights had started sending false warnings and I wanted them fixed. Everyone seemed very nice and solicitous and I went on my way. I later received a call telling me how important it was that I not only fix the indicators but also perform: 1. Brake Flush 2. Mass Air Flow Meter Service 3. Rear Brake Pads Replaced 4. Throttle Body Service. The service representative started to argue with me when I questioned all of this so I asked that he call my husband and go over all of this with him as this sounded like a bit much. When he called my husband he did discuss the indicator lights but failed to mention all of the flushing and fluids etc. Unfortunately, as is so often the case, they got the "little lady" in there and thought they would service her but good! In the end, it turns out they did not even fix the items they said they did work on that day.
Since then we have been to another VW dealer and found none of that was necessary... I was going to let it go but just received a reminder in the mail to come in and get it all done and just want to warn others out there to be careful and know what you need before going in there!!!