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Quest Diagnostics (Fountain Valley Complaint - Quest Diagnostics - Absolute Horrible Service! (Costa Mesa & Newport Beach CA)

Review by AO1971 on 2010-07-07
FOUNTAIN VALLEY, CALIFORNIA -- Quest Diagnostics is one of the worst labs... correction, THE worst medical lab service provider. They know how to take appointments, but do not know how to keep appointments. With me, I had an appointment at 11:30, they did not get to me until 12:15. They drew blood sample and since they could not find the test code for the perscribed test, they simply did not run the test but still charged me and the insurance company.

The front desk people either have communication issue as English is not their first language, or have an attitude. The Costa Mesa and Newport Beach CA locations.

They are just terrible. Would not recommend Quest Diagnostics to anyone. Bunch of incompetitent people run this company and they've hired bunch of unprofessional people to work at their locations.
Comments:1 Replies - Latest reply on 2010-07-08
Posted by Alain on 2010-07-08:
If they charged you and your insurance company for a test that was not run you may want to contact the California Dept. of Insurance since that may not be legal. 800-927-4357 or 213-897-8921 (out of state). http://insurance.ca.gov

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