Sony Complaint - VAIO Breaks Within 2 Months of Buy - Not Repairable at Fair Price
BOSTON -- Bought Sony Vaio laptop for around 1/25 1/25 VBHNMSJ8 BEST BUY MHT 00005967 WATERTOWN MA 1,049.90. Called Bestbuy Dist. Mgr. Ryan Dennin at 508-875-1025 who did call us back a few days later and tell us that we could get our laptop back without paying BestBuyt the $150 examination fee for returning to SONY that was not previously explained. He also offered us $100 off another laptop if we do so before the end of August.
Other people feel like the computer companies ought to come up with a better way to seal the keyboards and computers from water damage (that we don't understand how it happened or when of if)- Did the water just come out of the air or was it sweat on the hands or what?
BestBuy BackBay wanted $499 to fix this laptop bought 4 1/2 months before (they also had the computer in March for a month of repair). I told them that price was outrageous (and I did check eBay where the advertised price is $249 for a guaranteed repair). Plus BestBuy wanted $150 more to let us have the laptop back (when I turned them down as their repair price was outrageous). Alleged water damage the second time even tho repaired once two months before and did find any water damage.
This raises several questions as to their SONY /GEEK Ripoff charges- first the alleged repair being twice as much at widely advertised competitors and second about not informing us that there would be additional charges if we turned down repairs and third, why can't Sony build a laptop that prevents water damage? I could understand water damage if it fell into a lake but we don't know where the water came from or if BestBuy or Sony did it but my son thought it might have been caused by an electrical surge. The first BestBuy Customer Service agent who answered my phone and promised to get back with me NEVER did. They are slow on getting back with you and also slow in finding the problems to repair.
Anyway I still am concerned by Sony who ought to be more receptive to determining what the problem was shortly after the purchase. That is something that their [former] customers should not have to pay. A diagnose fee ought to be included in all warrantys.