AT&T Complaint - Slamming And Scamming Senior Citizens
SAN FRANCISCO, CALIFORNIA -- Dear AT&T,
Contrary to your self-serving, uninformed, and completely unsubstantiated response to my email, I was indeed slammed by your company. If you continue to dispute that I was not, please provide me with proof that I ever requested your services. Your company repeatedly insists that I was not slammed, but has never been able to prove that I enlisted AT&T's services (a company I deplore), while I have proof that I never enlisted your services. In fact, several years ago, I canceled no less than 9 AT&T accounts for myself, my businesses, my parents' lines (innocent senior citizens whom you also slammed and charged exorbitant rates to). You will find I never did enlist your service -quite the contrary-repeated calls and emails to your company informing you of your illegal and unsolicited seizure of my account, and numerous verifications with your company that my account with you was canceled only to result in my being slammed again by you.
I too keep records of each of my interactions with your company and have forwarded them to the State Utilities Commission as well to my attorneys and various websites that are plagued with consumer complaints concerning AT&T's slamming.
It is no wonder that AT&T is being sued and fined left and right for slamming
and taking advantage of innocent consumers, as well as for other abusive practices. One need only go to the websites of Consumer Affairs or My3centsworth, not to mention a dozen others to find no less than 20 testimonials or complaints against your company.
Your apathetic and cavalier attitude referring me to your various customer service lines is laughable. It is well known that your customer service is the worst in the industry, and if one is attempting to resolve a billing dispute, you can expect to spend over an hour (yes, last time I called it was 1 hour and 22 minutes in intermittent hold times) only to receive your representatives' canned answer of "Our records do not show you were slammed and you owe this money." Apparently, with no better answer to provide your contesters, you appear to be hoping that people will just give up to not have to deal with your ridiculous hold times and your staff that can only respond to your corporate cues and protocol .
Can you prove anything to all of us that have been slammed and overcharged by your company? How many Senior citizens like my parents do you take advantage of because they don't have the energy and strength to look over their phone bills?
As far as I know, I believe my rights are that I do not owe money for services which I never enlisted, and in fact, to a company whom I repeatedly scorned, verbally and in written form. I'll gladly pay the much reduced bill to my chosen company for that time period and calls made . However, I do not support or make payments to companies whose corporate behavior is shamelessly at the level of the common criminal on the internet.
Thank you for your attention, and your anticipated canned answer resolving nothing and insisting that I was not "slammed" by your company (one I would have nothing to do with in a million years), despite my overwhelming, documented proof to you. Let's not forget your regurgitation that I still owe AT&T this money, and that if I do not pay it, it will be referred to a collection agency. If my credit is in anyway damaged by your company, rest assured I will pursue all legal avenues to for any and all damages I may incur.
CC: State Utilities Commission
Daron Tong, Esq.
Better Business Administration
PS- You might want to check the grammar on your last email. A testimonial for you?
cc: Daron Tong, Esq et al
California State Utilities Commision
From: AT&T Customer Service
Sent: Jan 9, 2005 11:05 PM
Subject: Re: Your Email to AT&T, E-Mail ID 7573083 - (Re: Your Email to AT&T,
E-Mail ID 7342549)
Dear Joanne Gomez:
Thank you for contacting AT&T Online Customer Service.
In reference to your e-mail regarding the bills, please be informed that
the charges on the account for the direct dialed calls. As, informed by
the Slam Resolution Center you were not slammed to AT&T. The charges on
the account and correct.
For further assistance please contact our Customer Slam Resolution
Center at 1-800-538-5345 available 7 A.M. through 9 P.M. (CT), Monday
If you need further assistance please contact us at:
You can also Ask Allie, our online virtual representative. Allie has
answers for many questions about billing, account management and even
plans and services. Just go to:
For your protection, AT&T is maintaining an original of this e-mail
transmission in a secure file.
AT&T Online Customer Service
Original Message Follows:
I am in receipt of four emails from your company confirming that you
recieved my complaint regarding being slammed by your company and being
charged much higher rates than my elected telecommunications provider.
Over a dozen phone calls later, various written letters, and numerous
emails, instead of resolving the matter or even attempting to make any
communication with me, you have apparently elected to refer the matter
to a collection agency, in an attempt to bully me into paying a bill for
which you are illegally charging me for. I never ordered your
service and had repeatedly called your customer service department and
resolution department upon receiving your first bill for unsolicited services.
Given no alternative, I have filed a complaint with the state utilities
commission and have enlisted legal assistance regarding the matter,
since you have now damaged my impeccable credit due to your unscrupulous
business practices. I will seek all possible damages resulting from
this fraudulent behavior and malicious tort. Ensuing is the complaint I
filed with the State Utilities Commission.
In addition, you did the
same thing to my elderly parents, resulting in significantly higher
phone bills. I will be posting this information on the web, in
addition to forwarding it to the media. I will provide this documented information and
similar situations I have seen to my attorneys.
Shame on you for participating in such desperate unethical and illegal
behavior and then trying to maliciously frighten people into paying your
illegal bills. Your company is a classic example of corporate greed and
Letter to State Utilties Commission......
My long distance service was illegally changed to AT&T without my
permission. I filed three complaints with AT&T on the internent and
received emails confirming recipt of my complaint. Inaddition, I spoke
to Debra in billing on 6/28/04 who confirmed that on October 23, 2003
they received a cal from me informing them that I had been "slammed" and
they sent a onfirmation to the local phone company. She tol me in
February 6, 2004, they received another request for cancelation.
May2,2004, this cancelation was reconfirmed. However, I continued to
get bills from them. I was initially told the amount for services I did
not ask for would be refunded. However, instead, the account was
referred to a collection agency, despite all these acknowledgements that
this matter was in dispute. Now my stellar credit is damaged. On
December 22,2004, after being on hold various times for one hour and 22
minutes, I spoke to Remy in customer service who informed me that I just
had to pay the bill because even though they had records that I had
complained that I never ordered their services and had requested
repeatedly to cancel them, the "local" phone company had never switched
me back because they did not have my permission(?!). I had never given
my permission to be switched to AT&T in the first place. In addition, I
previously I had been told by Melissa in the Resolution center that AT&T
had sent a confirmation upon my request to the local phone company.
AT&T has never been able to tell me who switcehd my services and why it
was done without my permission. They had the gall to say that their
switch resolution department could not verify that I had been illegally
switched, though I asked them to prove that I had been legally switched
and there was silence on the other end of the line. AT&T's cost for long
distance (during this time of their seizure of my account) was
significantly higher than the company I had been with. I should mention
that this is not the first time this has happened to me with AT&T,
although in the past I didn't have the energy or time for their long
hold times (over an hour! I think they just hope one will give up). In
addition, a similar situation happened to my elderly parents and several
friends who just passively paid the bill.
It is not a matter of the money, but rather the unscrupulousness of this
company for which I write you. This appears to be their motus operandi,
and it is appalling. Certainly, if I imposed my company's services on
someone without their permission and against repeated protests informing
me that they did not want to do business with me, no rational indidual
would expect me to be entitled to payment, much less accept my referring
the matter to a collection agency, damaging someone's credit for my lack
of ethics. I would appreciate any assistance you can render with this
matter. I am afraid it occurs a lot more frequently than you hear about
and someone must make these huge faceless corporations adhere to ethical
behavior and cease to take advantage of innocent individuals.
Thank you for your help.
CC: Daron Tong, Esq.
From: AT&T Customer Service
Sent: Nov 14, 2004 12:15 PM
To: joanne gomez
Subject: Your Email to AT&T, E-Mail ID 7342549
Dear joanne gomez:
Thank you for contacting AT&T Online Customer Service. Your message has
been received and an answer will be sent to you within 24 hours.
Did you know that you could search for your answer online?
Take advantage of our extensive customer service website by visiting:
AT&T Online Customer Service