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A+ New and Used Tires Complaint - A+ Gets and F - New and Used Tires

Review by rickhne on 2010-07-07
OMAHA, NEBRASKA -- Bought 4 used tires. That part was fine...
When the tech pulled my veh in he burnt my clutch. Then he used an air hammer on my locking lug nuts an ruined one.
When I left my clutch was slipping so bad I could hardly move the vehicle. I returned to the shop and confronted the Manager Chris.
In the end I left with nothing other than being called and a$$hole by the manager, and on this day I was quit reserved, never raised my voice, never called anyone names but I did stand my ground.
In the end I am now left with a ruined clutch.
I would steer clear of this place, after what they did to my vehicle and watching them change tires, it is obvious they do not know what they are doing nor have any concern for customer satisfaction.
Rick in Nebraska (Omaha)
Comments:10 Replies - Latest reply on 2010-07-26
Posted by BEJ on 2010-07-07:
Perhaps it is my own ignorance about cars, but, how could the tech burn your clutch just by pulling in? What shape was the clutch in when you brought in your car? I can understand the damage to the lug nut not but not the clutch.
Posted by Helpful on 2010-07-07:
I thought the same thing as BEJ. How does someone burn out a clutch just by pulling in?
Posted by idontthinkso on 2010-07-07:
Uh.. Obviously you two have never driven a stick.

It would take a COMPLETE MORON to do so.. but it's very very possible to ruin a clutch in all of 10 seconds. Having doubts is one thing, but I think you two crossed the line.
Posted by Venice09 on 2010-07-07:
I do think so, idontthinkso. It's not likely, but definitely possible.
Posted by biomajor on 2010-07-07:
I've never driven a stick shift, but if my daughter didn't screw up the clutch in her boyfriend's car when he was teaching her, then I think it might take a bit longer than the time it takes to pull into a bay. The sounds that came from his car were not pleasant! What year is your car? Have you ever replaced the clutch before?

Posted by Venice09 on 2010-07-07:
It depends on the condition the clutch was in at the time. I stopped teaching my daughter because I didn't want to push it too far. The clutch on the OP's car might have already been on the verge of breaking.
Posted by idontthinkso on 2010-07-09:
Uh Venice.. I have no idea what you were trying to accomplish, but I was defending the OP.
Posted by Venice09 on 2010-07-10:
I was agreeing with you, Idontthinkso. I think it is possible to ruin a clutch in ten seconds.
Posted by BEJ on 2010-07-12:
I was not bashing the OP. I was asking a general question based on no knowledge of cars--how it is possible to ruin a clutch by pulling it into the bay.
Posted by idontthinkso on 2010-07-26:
As a commercial driver, and someone driving a stick currently (dammit..) it is actually easy to ruin a manual transmission. You simply over-rev the engine (foot slips while it's out of gear and then you grind it while it's spinning at top rpm) or you mash the shift into the wrong gear and force it when it doesn't want to go. You can mess up like that repeatedly, and your gears will get looser and looser. Or.. you can get a chip, however tiny, and THAT causes the damage. Cascade effect.

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