Platinum Warranty Complaint - Financially Strapped Warranty Company Rips People Off!
CLEVELAND, OHIO -- If you see these name BEWARE: Platinum Warranty, Wizard Warranty, Platinum Legal Services, WarrantyCenter.org, Ace Auto Warranty, and especially Anthony J. Hodel.
Shortly over a year ago I was on the market for an extended warranty. Of course I wanted to get a good price and as many extras as possible and Platinum Warranty seemed like a good pick. However, to may unending dismay, I have been victimized by company that is consistently unable to meet its financial obligations or contract terms.
I've have had the most horrible experience with Platinum Warranty. It all started the summer of 2004 when I submitted a claim for reimbursement for an alternator repair at the beginning of May. By June I called concerned about my money and I was told emphatically by the customer service manager, Kristy Belan, that, although it isn't listed on my contract, I would have to wait 30-45 BUSINESS days. After some fussing, I ceded, but I wrote a letter to A. Hodel that remains unanswered till this day.
I called back 45 business days later and I was told I would have to wait the full 60 business days. Of course I was on the phone on the 60 business day just to hear that they are uncertain as to when I will get my money. I was on fire and I was going to contact the Better Business Bureau, so I went to BBB.org. I did a check on Platinum Warranty in OH state and apparently they have so many complaint the BBB is asking that complaints be directed to the Attorney General of OH state because the volume of complaints.
I still have not received my money even though I was sent a letter promising payment before the end of 2004. On top of lying and not being able to meet financial obligations, Paul, the Claims Manager hung up on me, the customer, and Kristy, the Customer Service Manager, repeatedly told me I’d have my first reimbursement in 30-45 business days when she knew the company wasn’t financially stable enough to pay me anytime soon!
Now, I have serious car problems and I had my car in Pep Boys and Platinum has a VERY long approval process. Basically they send an adjuster out for every thing so it takes an extra day because the claims rep needs to see pictures of the repair. Unusual. Pep Boys couldn't fix my intake valve gasket so I had to take it to the dealer. This is where Platinum has me again.
Now, I was referred to Pep Boys because Platinum has a fleet account with them, since the company cant meet its financial obligations, Platinum only wants you to go to repair facilities they have a credit account with. Since Pep Boys couldn't fix my engine, I went to an authorized Chevy Repair center. After the Platinum bureaucratic process of repair approval, I get a call from Chevy saying I have to pay for my repair because Platinum doesn't have a corporate credit card and can only pay by check in 30-45 business days!!! No dealer in their right mind is going to put $700 of work into a car and hope it get a check in two months. In fact, the dealer even went as far to mention that they don't do business with Platinum. I called Platinum concerned about their shady practices as this was obviously a ploy to have ME pay for the job and then wait an undefined amount of time for a reimbursement. The claims supervisor even told me I can pay for it and wait for reimbursement or I can just take my car without have these essential repairs done.
Consumers spare your self the aggravation and find a responsible, honest company. Don’t be a victim like me and the countless other people this company has ripped off.