Dyson, Inc Complaint - Dyson Is Not To Be Trusted. Do Not Order Online...Ever!!!

Review by pissedatdyson on 2010-07-08
CHICAGO, ILLINOIS -- I ordered accessory brushes for my Dyson vacuum. The package was sent with no signature requirement, supposedly left on the porch..unfortunately there isn't one. I live in an apartment building with no reception and an open entry immediately off the street. I never received the package, I have no accessory brushes, and I am currently out the $64.99 plus shipping. I am now locked in a battle with their customer service who is making demeaning suggestions like "take a look around the perimeter of your home", as though I wouldn't have thought of that myself? I presume this is a stall tactic..the usual b. s. to find a way to not replace the items. It seems to me that if a company is going to make the desision to let a package out of their door with no signature requirement, they should be ready to replace the items without dragging the customer through a load of red tape. I can tell you that I am ready to burn the vacuum, video the ceremony, and post it on YouTube where it will probably be seen by millions if the fire is big enough. I hope this is worth the price of the plastic that went into the three missing brushes.
Thanks Dyson. I love you too.
Comments:3 Replies - Latest reply on 2010-07-08
Posted by Alain on 2010-07-08:
Which company handled the actual shipping (UPS, Fedex, etc.) and what have they said about where they left the package and the date it was delivered?
Posted by Helpful on 2010-07-08:
I'm on the same line of thinking as Alain. I'd be having the shipper track the item and get information as to where it was left. Ultimately, if you didn't receive it, it should be easy enough to challenge with the bank.

I wouldn't be so upset about it, especially to suggest burning a rather expensive vacuum. That sounds rather ludicrous.
Posted by andbran on 2010-07-08:
im still trying to figure out how this is dysons fault. they sent the package. someone could have come by and just taken your package and im sure you have thought of that. so why would they send a replacement on your sayso? unfortunatly in these times you have to show proof you did not get it. maybe you can challenge the bank.

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