Dyson, Inc Complaint - Dyson Is Not To Be Trusted. Do Not Order Online...Ever!!!
CHICAGO, ILLINOIS -- I ordered accessory brushes for my Dyson vacuum. The package was sent with no signature requirement, supposedly left on the porch..unfortunately there isn't one. I live in an apartment building with no reception and an open entry immediately off the street. I never received the package, I have no accessory brushes, and I am currently out the $64.99 plus shipping. I am now locked in a battle with their customer service who is making demeaning suggestions like "take a look around the perimeter of your home", as though I wouldn't have thought of that myself? I presume this is a stall tactic..the usual b. s. to find a way to not replace the items. It seems to me that if a company is going to make the desision to let a package out of their door with no signature requirement, they should be ready to replace the items without dragging the customer through a load of red tape. I can tell you that I am ready to burn the vacuum, video the ceremony, and post it on YouTube where it will probably be seen by millions if the fire is big enough. I hope this is worth the price of the plastic that went into the three missing brushes.
Thanks Dyson. I love you too.