Panasonic Informative - Panasonic's poor customer support.
I purchased this rather upscale PanaSonic DVD player new several months ago. Having had several PanaSonic products in the past I was confident that PanaSonic would support their products but that assumption was incorrect. Granted, I didn't all the homework I should have and did not discover until I powered up the unit that NETFLIX was not supported. However PanaSonic made an agreement with NETFLIX shortly after my purchase and I assumed there would be a firmware update so that I would be able to stream NETFLIX movies. Bad assumption. After communicating with PanaSonic I received an email (very unfriendly) saying in essence that PanaSonic had no intention of addressing this problem, the bottom line being that if I wanted to receive NETFLIX I'd have to but a new unit. Well folks that's exactly what I did. I replaced my older PanaSonic TV and DVD player with a SAMSUNG 46" LCD and a SAMSUNG BluRay DVD player that perform beautifuly. Friends and neighbors are impressed with the picture and performance of these units and two of them have purchased the identical DVD player.