AT&T Complaint - AT&T Direct TV Bundle Lies
CAROL STREAM, ILLINOIS -- After receiving a mailout about AT&T internet service, my wife and I contacted AT&T. We were sold a bundle which was supposed to cost $105 per month. This bundle was to provide us with all distance unlimited long distance, wireless internet service, and Direct TV satellite service.
We have yet to receive a bill for that amount. I have spent hours and hours on the phone (approx 5 hours total on July 3, yes a holiday weekend when I could have been spending time with my family). Each time I call in after hours on the phone I have the same results ; I am told there is nothing they can do (but they will transfer to someone who can, which either disconnects the call meaning I get to start all over with a new representative, or I am transferred back and forth until the next person I need to speak with is in a department that has closed for the day, or the representative will offer to negotiate with me by offering free movie packages rather than lowering the satellite bill to what we were told it would be when we signed up for the bundle, or we can lower our service to reach the price we were told, and we also have the option to terminate the service (AS LONG AS I AM WILLING TO PAY OVER $400 IN TERMINATION FEES TO DIRECT TV). IT IS VERY OBVIOUS TO ME AT&T DOES NOT CARE ABOUT THEIR CUSTOMERS, AT&T SALES/SERVICE REPRESENTATIVES WILL LIE TO MAKE A SALE AND MEET THEIR QUOTAS, DIRECT TV DOES NOT CARE HOW AT&T REPRESENTS THEIR SERVICE (AFTER ALL THEY CAN ALWAYS GET $400 TERMINATION FEE), AND LAST BUT NOT LEAST UNLESS YOU WANT TO LOSE YOUR PHONE YOUR INTERNET YOUR SATELLITE $400 AND/OR HAVE YOUR CREDIT DAMAGED YOU WILL PAY IT, CAUSE THERE IS NOT A THING YOU CAN DO ABOUT IT. THANKS FOR CHOOSING AT&T