NEW YORK, NEW YORK -- I purchased a 3 year home warranty in August 2008 and am now having to file a claim. They will not answer their phone and all numbers have directed me to make an inquiry by email. After making the inquiry via email they responded with a simple statement that my warranty has expired. Now I paid $339.99 for 3 months to cover a 3 year period and replied with the receipt of my payment. They now will not respond to my emails nor have they called me back. Horrible business!!! I have filed a complaint with the better business bureau and am waiting to hear from anyone in regards to this matter. My advice to you is to NOT use this company regardless of how good the perks seem or look!!!