AOL Complaint - Insensitive to Customers Needs
LEAGUE CITY, TEXAS -- I have had an account with AOL for many years. My husband died two and 1/2 years ago and the account was in his name. One week-end recently I was having problems getting on the internet and to my e-mail. I called in to tec support and thought the problem was solved so I hung up. When I signed on again I was able to get to mh e-mail but could not read it so I called in again. After few failed attempts to solve the problem the person I was speaking with said he would just start the process over. When we reach the need to put in the passwork, I didn't remember what it was because my husband had set it up quite awhile ago. Since my name is not on the account they would not reset it so I could use my e-mail and computer and they were to mail me a form to change ownership of the account. After a few days I called and ask them to either e-mail or fax the form to my work but they wouldn't do it because the form had already been mailed. A few more days went by and still to change of ownership form so I called again and explained to them that I used that e-mail for my business and was losing money because I couldn't get to my e-mail or even on the internet. Once again I got no were, even a supervisor was no help. I told them that they had to problem with taking money from my checking account that he was not on but wouldn't help me with my password. I am very upset, fustrated and angry with all of this and when I get that paperwork to change ownership I plan to complete it and return it to them and as soon as mu e-mails are switched to my new e-mail I will never use them again. I cannot believe that there are no provisions for situations like this. Surely I'm not the only widow/widower to experience this. They just showed my that they have no regard for their customers and could care less. I wish everyone would drop them then maby they would care.