Geek Squad Informative - Expect added sales pitch and wait time
ANCHORAGE, ALASKA -- My computer booted but would not access internet. I gave my computer to the Geek Squad on Monday and agreed to pay $70.00 for the diagnostic. They agreed to run the diagnostic testing, call me for authorization to repair the problem, and actually repair the computer. They told me the whole process would take 3 to 4 days. At that time I failed to understand why it would take 3 to 4 days but reluctantly agreed. I have since found out why it takes so long to scan and fix your computer. I dropped it off on Monday. They informed me on Tuesday that the diagnostic test was completed and the computer had malware and viruses. We agreed to do a system restoration for an additional $130.00. On Wednesday when I called it was not done but they said a spot on the bench had opened up. So I was hopeful that I would get it back on Thursday. However, Thursday afternoon they call me to see if I wanted to pay extra for them to backup the computer before they started the system restoration (they should have asked this question on Tuesday…and they still had not started the repairs after another 48 hours). By this point I am thinking what kind of service is this? I should have just had a friend of mine do it for me. What a waste of time and $200.00. I’m still waiting for my computer. It isn’t that they don’t tell you it will be days before you get the computer but they don’t tell you it will be days because you are minor and insignificant to them. I believe they should just tell you that your computer will sit around waiting for a spot in the line while they call you to offer more services as a means of increasing you cost. I believe they intentionally do this to float your cost up to the point that you are forced to consider cutting your cost by buying a new computer (probably what I should have done from the beginning). I recommend you find some where else to take you computer if you are having problems. The Geek Squad only works to milk you for all the money they can possibly get while they string you along. Once again…take it some where else or just buy a new computer.