Abercrombie & Fitch Complaint - Rude manager at store 10402 Valley Fair,CA
SANTA CLARA, CALIFORNIA -- I was shopping with my younger sister in the valley fair mall on Monday July 5,2010. We were shopping for jeans for her and had gone into several stores to try on jeans including their sister store 'Hollister'. My mother and youngest sister were in the Abercrombie (store for kids) next door while we went into the Abercrombie and Fitch. We had found some jeans for my sister to try on and set them aside while we went to get our mom so we could show her the jeans. My youngest sister was in the fitting room trying on some shirts and we all went into the fitting room with her to wait (since there were no chairs). My mom made a purchase of three tops for our youngest sister and we went back to Abercrombie and Fitch to try on the jeans for my other sister. My sister and I waited in the long line to try the one pair of jeans on. When it was finally our turn we proceeded to go into the room and the girl who was running the fitting rooms told us only one person could enter the room. I had been going into the fitting rooms all day with my sister to help her try clothes on (as sometimes she gets confused about what is going on)including Hollister (sister store). I politely asked the girl if I could please just sit in the room with her while she tried on the pants. She told me that I couldn't. At first I thought it may be a loss prevention policy, but my sister nor I had any bags, purses, or coats that we could conceal merchandise in and we were only taking in one item. I told her it would probably be ok with the manager, at that point the girl went to call him. In the time that she was gone I was able to help my sister with trying on her pants on and we were already leaving the fitting room by the time the manager came. He asked "do you want to talk to me?" I said that I was just wondering why they had such a policy in effect and it waas ridiculous. He said "thats just our policy" and I continually asked him why, and he kept saying "because it is" with no clear reasoning. I pointed out that a customer may have a disability and need assistance when trying on clothes. He said in that case they would make an exception, but it needs to be stated. I told him that not everyone wants to clearly state their disabilty, and in some cases (especially teens) it may be quite embarrasssing to have to explain to a stranger why they would need help. The entire time he was speaking to me with his hands folded across his chest and in a very condesending tone. When I asked for his district managers name and phone number he said he could not give that information to me. I am a retail manager myself and work for a very reputable company that believes the customer comes first. I was appalled by his actions and lack of compassion for the situation. I do not believe that it was a company policy (since he had no explanation, and we did the same thing in both of their sister stores that same day). By the time we left the store my younger sister was in tears and said she never wanted to go back to that store again. She felt embarrasssed and felt the manager was not sympathetic to her needs. This store or staff was very unfriendly, and clearly do not care about their customers or the potential lawsuits that could come out of a situation like this one. I have emailed the company and have yet to get a response. Please do not shop there if you feel you have been treated this way by any of their employees. This needs to stop and the only way will be if customers stop shopping in these stores, they will be forced to change their ways to maintain business.
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