MetroPCS Informative - A bit of info for everyone
I've noticed a lot of people here have had their complaints about the company, and I don't blame you. All the complaints so far do seem very unfair and quite idiotic.
i work for a MetroPCS authorized dealer(not corporate) and I can tell you honestly that the company is not completely at fault for what is going on in their stores.
authorized dealers pretty much just hire anyone they like without really determining whether they are even fit for their job.
i read a review here saying that the manager told the customer that they had to charge them accessories in order to get their rebate, also another saying that they were charged double their bill without being told why.
heres some quick info:
1. most retailers just want to sell, they could care less if a customer is satisfied(unless they're purchasing something from them), sadly these type of dealers go on doing these things without being complained about to corporate. I have had customers walk in to my store screaming at me because another store applied the most expensive rate plan onto his line, and the store he had bought his phone from gave him a false number to customer support. the store had given him the number of their manager, so he got nowhere in looking for help.
2. rebate promotions apply to all phones in promotion with new activation(some cases it also applies to upgrades)! does not require a specific plan nor for you to buy accessories anyone that tells you you must buy those additional items are just trying to make more money out of you.
3.If your payment is past due, you DO NOT have to pay double your bill, you can reset your bill cycle date to the date of your payment for an additional 5 dollars. Lets say your bills due on the 8th, and you pay it on the 19th, for 5 extra dollars you can change your bill date to the 19th( only requirement is that you are at least 7 days past due). any MetroPCS retailer can do this, if they say it is not possible then they're just simply being lazy.
4.You can return your newly activated phone(s) and get a FULL REFUND. Whenever you purchase a phone from MetroPCS as a new activation it comes along with "Metro Promise". Metro Promise allows the customer to take the phone home and try out the service and to see if the reception and features satisfy the customer. If it doesn't, you CAN return your phone within 7 days of your purchase, must be in like new condition and have no more that 1 hour(60 mins) of talk time. You can review your starter service form(the yellow Sheet) at the bottom right corner of your form it explains the Metro Promise. as authorized dealers we are forced to honor this promise, if a dealer refuses to do so, file a complaint with corporate, don't let them steal your money, they'll BS you until you go away.
5. Some stores will higher the prices of their Handsets simply because there is no competition around them. Go to Metropcs.com to view the actual handset prices, if the dealer is selling them for a higher price, walk away and find yourself one that sells them for their true price.
6. Employees work on commission, so they'll try to add features to your rate plan so they can boost up their performance logs and get more commission regardless of whether or not you even ask for the features. Whenever you purchase something from them, ask them why the price is that price(tell them to break it down to you) and always check your receipt. They're sneaky.
I Truly believe MetroPCS is a great company on its way to shutting down those other rip-off carriers, but its the unfit idiots that those authorized dealers are hiring that is giving the company a very bad image. Find yourself an helpful, honest and knowledgeable store and everything should go great!!!
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