[X]

2
Helpful
Votes

US Airways Complaint - Dividend Miles Master Card Platinum Issued Under Barclays Bank Don’t Care About Their Customers

Review by franksp on 2010-07-08
WILMINGTON, DELAWARE -- Just wanted the world to know – U.S Airways dividend miles Master Card Platinum is issued under Barclays Bank.

Been having a rough time with them today. Got the impression they don’t care about their customer. When I called the Call center in the Philippines was told a manager will call me back in 6 hrs... no call back was received had to call back in and ask to speak to someone in the USA, was connected to Denver and was told a manager will call me back in 48hrs ….lol wow .

The “customer care rep” then told me I could fax the main office number if I wanted. Said, “ok, how long would it take for them to response by fax “ she said,” 6 days” …

I really fell this bank just wants your payment... they don’t care about helping their card holders. It is real sad that I have to type this to all of you because a manager won't get on the phone with me to wave the additional $16.00 late fee – because my payment was a FEW HOURS LATE..

So be on guard about this credit card company. If you want customer service don’t use the U. S Airways dividend miles Master Card Platinum issued under Barclays Bank. You will be waiting like me …… :0(

Plain on using my computer, facebook, twitter, and every other place I can fine … to get people not to use this company.
Comments:3 Replies - Latest reply on 2010-07-09
Posted by Weedwhacked on 2010-07-08:
"I have to type this to all of you because a manager won't get on the phone with me to wave the additional $16.00 late fee – because my payment was a FEW HOURS LATE.."

Fees are in place for a reason (and the reason is not to be waived). If you were late you pay the late fee. Its not rocket science. Why should you be an exception to the rule?
Posted by Helpful on 2010-07-09:
That is why you don't want to be late on a payment.
Posted by MaggieMcT on 2010-07-09:
Is there some reason it's their fault the payment was late? You only have a case if you can prove it was.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.