CVS Complaint - Racist and rude cashier
FALLS CHURCH, VIRGINIA -- On several occasions my family and I have been treated very rudely by a cashier at this CVS I believe based soley on our race. I am a middle aged African American male. Whenever I go to the counter, she ignores me for as long as possible, talking on the phone, pretending to shelve items, and on several occasions even leaving the counter entirely, leaving me standing there without explanation for around five to ten minutes.
The other day I was standing in line, she served three white customers in front of me, then when it was my turn, she left the counter without explanation. I stood there waiting for ten minutes, finally another white customer got in line behind me, and within seconds she returned. When she returned she went to a different cash register, and said to the white man in line behind me "I can help you over here sir". I didn't want to embarrasss the man by asserting my position in line ahead of him, so alowed him to be checked out first, when it came to my turn the woman again walked away leaving me standing there. When I called after her, she shouted at me "I WILL BE WITH YOU IN A MINUTE SIR". She never returned though, and I eventually got tired of standing there and left my items on the counter and walked out.
Speaking to my wife and children, I was surprised to hear they had all had similar experiences with this clerk in the past. In fact, my daughters informed me they do not even shop at this CVS anymore because of how uncomfortable this clerk makes them feel with her very rude racially charged behavior. I have not complained to the manager because I have seen the manager and the clerk together and they are very buddy buddy, and I am certain my complaints would go ignored and just lead to further embarrasssment for myself.
I complained to the CVS website, but have as yet not received any reply. I will not reveal any information that might violate the terms of this website, but as a warning to other non-white customers considering shopping at this CVS, the clerk in question has the first name "Donna" and the cashier number 354900. BE WARNED!