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Davids Bridal Compliment - A Consumer Lesson
Compliment
One of the things that I find most interesting about sites like this is how quickly [and thoroughly] people complain about their services or experience without first checking to see how their attitudes affect their overall experience.
How many people act like bridezillas or are just plan rude and/or allow their people [bridesmaids, mothers, friends, whoever] to be just plain abusive to another human being just because they think being proposed to makes this special.
I too have a negative experience at David's Bridal. Mine went like this. I made an appointment for Saturday. I was told on the phone it would busy and I may have to share my consultant, but the was the only day I could get two friends in so I came.
It was no biggie to me. I completely understand that at is heart, David's Bridal is a retail store-a special retail store-but a retail store nonetheless. And just like Macy's can become crowded on a busy Saturday it made sense to me that so too could David's Bridal. And just like at a doctor office on a busy day, appointments may run long. I was okay with the idea that I may have to wait for my appointment.
I was just excited about my wedding and wanted to take in the whole experience. I got to my appointment on time, but my friends weren't there yet I asked if I could wait. They asked me to register, but since I registered online I didn't have to fill out the paperwork. I did hear a girl complaining about doing so. That should have warned me.
My friend picked up one of the dress to ask me what I thought. We were told that we could not handle the dresses because they are sold off the rack and only the consultants are allowed to handle them. I was told when I got my consultant, if I liked the dress, she could take it to the fitting room for me.
The girl who said this wasn't rude, she was just matter of fact. I got my consultant. She was friendly and upbeat. When I was told that I would have to share my consultant with another bride, I was okay with that.
However, guess who my bride was. she was the girl who was at the desk complaining about the registration process. And she was not at all pleased that she had to share me. She and her sister complained about it the whole time she tried on dress.
But that was just the beginning. She was rude and a nasty and her sister was way worst. However, the consultant I had remained pleasant despite this.
I noticed that the other bride's family, bridesmaids or whoever she was with kept bringing dresses after dresses back to the fitting room. The consultant asked them to stop, but the didn't. The sister even snapped at the consultant, yet the girl was still very pleasant, but I could see she was stressed.
I felt so bad for her. She was trying her best to juggle both of us at the same time and still remain upbeat. The other bride's sister who absolute flat out refused to go sit outside so she remained standing at the fitting room door--would contradict everything the consultant said about anything. But the consultant remained tactful.
I have to say I was impressed at her professionalism because it so couldn't have been me. I so wanted to tell that girl to shut up and let the poor girl do her job.
Then there was the fact that every time my consultant came to help me, the other bride would call to her. It was like the woman was determined not to share.
It got so bad, I decided to cut short my appointment. As I was in the fitting room getting dress to leave I could hear the bride and her sister complaining about the consultant being stupid and rude and pushy, even using profanity about the poor girl.
That angered me. I was there. I heard the consultant trying hard to please both me and the other bride. It was a shame, but I just knew when those women left they were going to complain about the girl--probably to the manager or on some site just like this. So I made a point to go to the manager and tell her what a good job the girl had done and I made a point to fill out a survey and call customer service.
It just goes to show that sometimes it's not the consultants or the people in the store, but how rude we as consumers can be because we think we are entitled to certain things and we live and breathe that customer is always right bull.
Just as a side note, I made another appointment with my consultant during the week. It was quieter [a tidbit of information I got as my consultant walked me to the door] and the bride I shared my consultant with this time was much nicer.
After things were all said an done. I wrote a nice letter about my experience praising the staff. Because one of the things that gets my goat and that I find so interesting how little people are willing to be so thorough when they receive quality service.
It's like when things go outside of how people thinks things should go, they want to tell the world, scream, rant and rave. But when things go well no one says a word. So I said I am letting everyone I know, know just how pleasant my experience was.
Moral to this story ladies...sure bad things happen and sometimes people are just plain rude. But let's check ourselves. Let's make sure we leave our bridal egos at the door and walk inside these stores wanting to be just as respectful to them as we think they should be to us.
How many people act like bridezillas or are just plan rude and/or allow their people [bridesmaids, mothers, friends, whoever] to be just plain abusive to another human being just because they think being proposed to makes this special.
I too have a negative experience at David's Bridal. Mine went like this. I made an appointment for Saturday. I was told on the phone it would busy and I may have to share my consultant, but the was the only day I could get two friends in so I came.
It was no biggie to me. I completely understand that at is heart, David's Bridal is a retail store-a special retail store-but a retail store nonetheless. And just like Macy's can become crowded on a busy Saturday it made sense to me that so too could David's Bridal. And just like at a doctor office on a busy day, appointments may run long. I was okay with the idea that I may have to wait for my appointment.
I was just excited about my wedding and wanted to take in the whole experience. I got to my appointment on time, but my friends weren't there yet I asked if I could wait. They asked me to register, but since I registered online I didn't have to fill out the paperwork. I did hear a girl complaining about doing so. That should have warned me.
My friend picked up one of the dress to ask me what I thought. We were told that we could not handle the dresses because they are sold off the rack and only the consultants are allowed to handle them. I was told when I got my consultant, if I liked the dress, she could take it to the fitting room for me.
The girl who said this wasn't rude, she was just matter of fact. I got my consultant. She was friendly and upbeat. When I was told that I would have to share my consultant with another bride, I was okay with that.
However, guess who my bride was. she was the girl who was at the desk complaining about the registration process. And she was not at all pleased that she had to share me. She and her sister complained about it the whole time she tried on dress.
But that was just the beginning. She was rude and a nasty and her sister was way worst. However, the consultant I had remained pleasant despite this.
I noticed that the other bride's family, bridesmaids or whoever she was with kept bringing dresses after dresses back to the fitting room. The consultant asked them to stop, but the didn't. The sister even snapped at the consultant, yet the girl was still very pleasant, but I could see she was stressed.
I felt so bad for her. She was trying her best to juggle both of us at the same time and still remain upbeat. The other bride's sister who absolute flat out refused to go sit outside so she remained standing at the fitting room door--would contradict everything the consultant said about anything. But the consultant remained tactful.
I have to say I was impressed at her professionalism because it so couldn't have been me. I so wanted to tell that girl to shut up and let the poor girl do her job.
Then there was the fact that every time my consultant came to help me, the other bride would call to her. It was like the woman was determined not to share.
It got so bad, I decided to cut short my appointment. As I was in the fitting room getting dress to leave I could hear the bride and her sister complaining about the consultant being stupid and rude and pushy, even using profanity about the poor girl.
That angered me. I was there. I heard the consultant trying hard to please both me and the other bride. It was a shame, but I just knew when those women left they were going to complain about the girl--probably to the manager or on some site just like this. So I made a point to go to the manager and tell her what a good job the girl had done and I made a point to fill out a survey and call customer service.
It just goes to show that sometimes it's not the consultants or the people in the store, but how rude we as consumers can be because we think we are entitled to certain things and we live and breathe that customer is always right bull.
Just as a side note, I made another appointment with my consultant during the week. It was quieter [a tidbit of information I got as my consultant walked me to the door] and the bride I shared my consultant with this time was much nicer.
After things were all said an done. I wrote a nice letter about my experience praising the staff. Because one of the things that gets my goat and that I find so interesting how little people are willing to be so thorough when they receive quality service.
It's like when things go outside of how people thinks things should go, they want to tell the world, scream, rant and rave. But when things go well no one says a word. So I said I am letting everyone I know, know just how pleasant my experience was.
Moral to this story ladies...sure bad things happen and sometimes people are just plain rude. But let's check ourselves. Let's make sure we leave our bridal egos at the door and walk inside these stores wanting to be just as respectful to them as we think they should be to us.
Comments:
Posted by Venice09 on 2010-07-09:
I nominate this for Review of the Week!
I actually think this is the best review I have ever read here. Retail workers across the country are cheering. Someone actually gets it.
Thinkabout, it was incredibly thoughtful of you to write this and to let management know how pleased you were with your consultant. I hope word gets back to her.
What goes around comes around, so I know your wedding will be beautiful. Congratulations!.. and here's to a long and happy marriage!
I actually think this is the best review I have ever read here. Retail workers across the country are cheering. Someone actually gets it.
Thinkabout, it was incredibly thoughtful of you to write this and to let management know how pleased you were with your consultant. I hope word gets back to her.
What goes around comes around, so I know your wedding will be beautiful. Congratulations!.. and here's to a long and happy marriage!
Posted by PepperElf on 2010-07-09:
Excellent review
indeed how you treat others is a very good indication of the kind of service you will get in return. the self-fulfilling prophecy in way
and kudos for you letting the cooperation know just how wonderful you felt the consultant's service was.
=)
indeed how you treat others is a very good indication of the kind of service you will get in return. the self-fulfilling prophecy in way
and kudos for you letting the cooperation know just how wonderful you felt the consultant's service was.
=)
Posted by goduke on 2010-07-09:
I predict, thinkabout, that you are going to have an awesome wedding, full of joy and great memories, while the other bride is only going to be stressed out about every little detail and barking at people the entire day. Congrats and best of luck!
Posted by clutzycook on 2010-07-09:
VH.
Posted by Helpful on 2010-07-09:
Great review!
Posted by FlShopper on 2010-07-09:
Great review!! And as someone who works in retail and knows very well that customers are *not* always right, I applaud you for being an excellent customer. And I love that you took the time to compliment the consultant. Whenever someone compliments one of my coworkers, I always ask the customer to fill out a comment card since the employees receive recognition for excellent customer service.
Posted by chevyfan12345 on 2010-07-09:
I hope your soon to be husband realizes how lucky he is to have someone like you. Best of luck to both of you!
Posted by momsey on 2010-07-09:
This is a good review, and the reviewer is very patient and understanding. I don't think it's fair to say that everyone who complains about David's is like the bride she had to share a consultant with, though.
I still believe you can get a beautiful gown at a local bridal shop where you will get personal attention and are allowed to look through dresses on your own for about the same price that you will get a David's dress for. I wouldn't have shared a consultant for my wedding dress, and I was not a Bridezilla.
Anyway, my point is, the reviewer is VERY understanding, but she could have had a much nicer experience at another shop. Just because she's exceedingly nice and understanding doesn't count towards a compliment for David's, in my opinion. It is a compliment to the reviewer, though!
I still believe you can get a beautiful gown at a local bridal shop where you will get personal attention and are allowed to look through dresses on your own for about the same price that you will get a David's dress for. I wouldn't have shared a consultant for my wedding dress, and I was not a Bridezilla.
Anyway, my point is, the reviewer is VERY understanding, but she could have had a much nicer experience at another shop. Just because she's exceedingly nice and understanding doesn't count towards a compliment for David's, in my opinion. It is a compliment to the reviewer, though!
Posted by Mrs. V on 2010-07-09:
Wonderful, wonderful review! Well done! It is always good to be polite ^_^
Posted by Ytropious on 2010-07-09:
What an awesome review. Kudos to you AND your consultant for not saying anything to the bridezilla. I know if I was sharing I would have said something nasty the moment she decided to play dirty. I just don't put up with wenches like that ;)
Another reason why I'm against big weddings. It turns certain folks into monsters. I could NEVER work at DB because of that, especially if the wedding party was being nasty to me and my other client, and not listening to the rules.
Another reason why I'm against big weddings. It turns certain folks into monsters. I could NEVER work at DB because of that, especially if the wedding party was being nasty to me and my other client, and not listening to the rules.
Posted by momsey on 2010-07-12:
I think those who turn into monsters over a wedding are monsters anyway.
Posted by megopolis on 2010-08-08:
Great review! As a retail associate, I thank you wholeheartedly for standing up for us little guys and gals. It takes a very strong person to smile through a beating like that, and if those mean customers could spend a day in the shoes of the associates, getting paid minimum wage to deal with such abuse, maybe they would learn to have some respect. Here's to you, for going out of your way when so few others make the effort!
Posted by MaxineRyder on 2010-08-19:
It's a paint o have to share a consultant, they ought definitley to hire more of them.
Still your brizezilla sounds horrendous, i would have yeled at her too.
Maxine xx
Still your brizezilla sounds horrendous, i would have yeled at her too.
Maxine xx
Posted by Lifemates on 2010-08-30:
Lucky husband to have such a polite wife.
Posted by CARA on 2012-02-09:
AS A FORMER EMPLOYEE OF DAVID'S BRIDAL, AND A MANAGER OF A SMALL BRIDAL SHOP I APPRECIATE THIS REVIEW AND COMMENTS. THE GIRLS AT DAVID'S BRIDAL GET PAID ON COMMISSION BASED ON THEIR TOTAL SALES, AND IF THEY DON'T MAKE A CERTAIN AMOUNT OF SALES THEY ARE AT A VERY SMALL HOURLY WAGE. THEY TYPICALLY WORK WITH 3 BRIDES AT A TIME ON THE WEEKENDS, AND WORK 12-13 HOURS ON A SATURDAY. THEY ARE THERE AN HOUR BEFORE OPENING, AND AN HOUR AFTER CLOSING. THEY KEEP A VERY LARGE AMOUNT OF CONSULTANTS, BUT WITH THE LARGE AMOUNT OF CLIENTELE ON THE WEEKENDS IT IS NECESSARY TO WORK WITH MORE THAN ONE BRIDE. I BOUGHT MY GOWN THRU DAVID'S BRIDAL AND MY CONSULTANT WAS WONDERFUL. I ALSO KNEW THAT IF I WANTED HER UNDIVIDED ATTENTION I WOULD HAVE TO MAKE AN APPOINTMENT ON A WEEKDAY. EVEN IN THE BRIDAL SHOP THAT I WORK IN NOW, WE GET BUSY ON WEEKENDS, AND I MAY NEED TO BE WORKING WITH MORE THAN ONE CLIENT AT A TIME. IF YOU WANT TO BE FAWNED OVER BY MULTIPLE CONSULANTS WITH NO OTHER CUSTOMERS YOU CAN CHOOSE TO MAKE AN APPOINTMENT AT A HIGH END BOUTIQUE THAT WORKS BY APPOINTMENT ONLY. BUT, YOU WILL PAY FOR IT IN THE PRICE OF YOUR GOWN.
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