American Airlines Complaint - By far the worst - Flight
I arrived early to the airport for my flight from San Antonio on 7/4/10 because I was sharing a ride. I saw that the earlier flights to Dallas were not full so I asked an AA staff "Robert Quinn" if he could put me on an earlier flight because there was a convention in town with 67,000 people and the later flights would be crowded. AA could have used my seat for someone else. He refused. Sure enough my flight was overbooked and AA was offering $200 vouchers for tickets. AA employees can save you money if they are smart and think ahead. My flight at 11.40am had a mechanical failure so after waiting on the runway for 1 hour we were all unloaded and rescheduled. I was rescheduled 4 times for the next day. Each time I was told that I had a "confirmed" ticket only to find out that there was no room on the plane. What does "Confirmed" mean to AA??? One of the AA staff (appropriately named) "Ms. Looser" tossed my ticket in the trash and walked away (??). I was finally able to get help from a "Mr. Watkins" who apologized and helped me get home. The whole ordeal lasted 36 hours! All this because they have rude, unhelpful employees that will not accommodate anyone. Mechanical failures of planes are unforeseen but rude employees should not be acceptable in the organization. This is the first time that I have flown AA and it has left a very bad impression on me. I have had delays on other airlines but I have never been treated this way. I will be waiting for their response.