Cheesecake Factory On-line Ordering Complaint - On-line services
I had used the Cheesecake Factory.com to send one of their delicious Godiva Cheesecakes to my friend for his birthday. I ordered two weeks in advance to be delivered on a Friday (day before his birthday). It never came. Turns out that it was a FedEx error, they miss scanned it. It sat in Atlanta for 5 days (over the 4th holiday weekend). They delivered it while my friend was out of town, and left it in the Houston sun. Needless to say it was a puddle of mush after the dry-ice melted over the weekend.
They promised to send a replacement to be delivered on the following Thursday, with an apology letter. Well, with tracking number in hand, I checked with FedEx. They did NOT call it in as promised. It has NOT arrived. And NO apology letter has arrived either; nor have they bothered to answer any of my emails to their customer service department to ask WHY they did not get it out as promised! My friend cut his vacation short to get the mushy box off his doorstep, and be there to sign for the replacement cheesecake. Yet -- nothing has arrived.
I will NEVER use this site to send anything ever again. The Customer Service at the Cheesecake Factory is beyond poor. They do NOT answer complaints, they don't care that they screwed up ... again.