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Central Auto Group Complaint - Horrible customer relations

Review by my4thcent on 2010-07-09
PLAINFIELD, CONNECTICUT -- On about May 14, 2010, my wife and I purchased a new 2011 Hyundai Sonota from Central Auto Group in Plainfield CT.
According to Hyundai's advertisements, we should have received a $500 rebate/incentive for being a current Hyundai owner.
When we asked the salesman about the rebate, he said we were not eligible because it was a military discount.
After the purchase and further investigation, I found out that we were indeed intitled to the rebate and that the salesman and sales manager lied to us about this. I made dozens of calls to the dealership and to Hyundai consumer affairs (who are worthless, all they do is call the dealership to find out what happened, and then call you back and tell you the same thing that the dealer already told you.)
After these complaints, I was told the we were going to receive the rebate. Now, almost two months later, we still have not been given the rebate. I have made countless calls and have gone to the dealership on four occasions about this issue and every time, I get a sarcastic excuse and an "I don't care" type of attitude from the sales managers. We have been told time and time again (literaly about a dozen times) the our rebate would be ready on a specific date, and every time that day comes, no rebate. Nothing but another lame excuse as to why they can't get it to us. On several occasions, they tried to blame me for doing something wrong!!

This dealership has given us the run around for almost two months now. It needs to be known that they are shady in their business practices, and truly have no comprehension of good customer service.
Comments:2 Replies - Latest reply on 2010-07-09
Posted by Weedwhacked on 2010-07-09:
Someone at the dealership kept it as a commission or just part of the overall profit.
Posted by leet60 on 2010-07-09:
I think you should take a few of your weekends, make a large sign board, and walk back and forth on the public sidewalk in front of the dealer showing the sign to every car that passes or enters the lot. At the very least you will cost the dealer a few customers, at the most they may pay you to go away.

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