Value City Furniture Complaint - VERY BAD CUSTOMER SERVICE
TROY, MICHIGAN -- Today, I have had the worst customer service experience in my life.
the manager talked down to me for a return of a photo frame worth 18$..I had the receipt and the frame which was broken..purchased yesterday..I paid cash. I don't have an account with them so my friend who was with me at the time gave her info..so THAT person in the customer service would not give me my cash back..she wanted my friend to go back to the store and do the return implying that I could have stole the frame and wanted to take the money behind my friend back..you have the frame you have the receipt..paid in cash..what you need the original buyer for..never heard of this policy in my life..I left the frame behind..I don't care about the frame or the money they can keep it..no return no cash...but they lost a big customer. I would never ever go there again even if they are giving free furniture. horrible customer service.