DirecTV Inc Complaint - Company would not honor the "free" HD DVR upgrade
I ordered DirecTV after years of being with Verizon. When I contacted the customer service/sales department they were very big on making a very favorable and positive impression. I proceeded forward with placing the order and was initially told that I had to wait thirty days for the installation because they were back logged. Please note that I live in a suburb of Baltimore so it is in a major metropolitan city so it was odd that the order was backed up that far. In any event, I accepted the thirty days and called over the next few days and got a earlier installation date assigned. I have to also add that I have excellent credit and qualified for everything that they had to offer without requiring and security deposits etc and was under the IMPRESSION that I got the free HD DVR upgrade that they advertised everywhere.
When the Tech's came out to install, I repeatedly asked them where the HD DVR boxes are and I was told that it wasn't in my order so they were only installing one standard box and two HD boxes without DVR. So over the next week 7 days I contacted DirecTV over email and telephone multiple times, even speaking to Supervisors. They REFUSED to provide me with HD DVR upgrades within the first week of the installation and I was told that I had to pay a total of $199 in order to purchase a HD DVR box and again this is within the FIRST WEEK OF INSTALLATION. So naturally, I asked if I could just go ahead and cancel the service and I was told that I had to pay $520 for the remaining 24 months of my contract. I was VERY tempted to do exactly that but I wouldn't give this company the satisfaction of collecting my $520. Their customer service department was rude and argumentative and very non conforming and it was arguably the worst customer service experience I have had.
Every month that I pay the bill I feel satisfied knowing that I am another month closer to ending my contract with them and I look forward to that day when I can cancel without penalty and smile knowing that I'm going to switch to a better satellite company.
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