Clear.com Wireless Internet Services Complaint - Lack Of High Speed, Customer Support, Full Refund
THIS was my most recent email to a representative at Clear.com. They promised me a full refund of my first payment taken from my credit card. I began "service" with them on May 26,2010 and cancelled about 3 weeks later. I NEVER was able to obtain HIGH speed advertised, never could use their clear.net email (it would not work),etc. I LITERALLY spent over 10 or 11 hours on the phone with them, trying to get email working and to get better speed for internet. No one had told me that this company operates on "bars of a cell phone"....I could only get 2 out of 5 and was being charged for HIGH SPEED. Other features I had for free with Time Warner Cable were not free with Clear:
I recently cancelled my account for telephone and internet with Clear. I was promised a FULL REFUND of the $83.09 I had paid for my first bill with you.
I returned all equipment, per your UPS labels.
You did not give me a full refund. You only gave $70.74. WHY IS THIS?
Please credit my Mastercard for the remainder and send me a letter of explanation as to why you did not give the complete refund in the first place and how you calculated as you did.
Clifton in Pensacola told me I'd get the entire payment credited back to my credit card. Kathy in Pensacola, Mary, and Manny all told me the same thing as did you.
It was bad enough that I did not receive HIGH SPEED internet that was advertised. From all the reps I spoke with at Clear, NONE was able to make the email work! I was told to go use free mail like gmail, Hotmail, or yahoo!
For the internet, I was told to go out of my house and find the telephone lines and do something out there with them/ I refused!
I spent LITERALLY over 11 hours with your customer service people, all giving me different instructions than the previous one. It s/b a black and white, clearcut direction as to HOW to set up the email....You each had me changing the ports, the boxes to be checked, from IMAP to POP3,etc......the "high tech, top of the line" service technician I was being sent in person was promised to fix the internet AND the email problems on my PC AND both laptops.........when he arrived, he told me he did not know ANYTHING about how to fix email----that he did not use Clear!
All he did while here was run the speed tests---and I already had done this from several diff. companies, all with similar results----less than 1 mb/s....".51" was a typical one.
I was able to play an entire game of solitairre while waiting for one screen on Facebook to change!!! NO ONE can live like that for 2 years.
Because you were unable to make anything work with your equipment, because you were unable to provide me with HIGH SPEED internet, because you were unable to make a simple thing like email work (even though I followed your on-screen pictoral, graphic instructions), I should get the full refund----AS I WAS PROMISED. I PAID YOU FOR HIGH SPEED; I PAID YOU FOR EMAIL.....YOU COULD NOT FOLLOW THROUGH DESPITE ALL MY COOPERATION....so I want the rest of my money back now.
Either send it in a check to me or credit my Mastercard. Since you have all my info on record, I will not broadcast it here in this email.
Round Rock, TX