Vonage Telephone Company Complaint - Cancel Vonage or Trying to get help
UPDATE: July 17, 2010 PHONE STILL ON, NO EMAIL TO DATE REGARDING CANCELLATION, CONTINUE TO TAKE FUNDS FROM MY ACCOUNT & THEY WILL NOT ALLOW YOU TO CHANGE OR DELETE YOUR BILLING CREDIT OR CHECKING UNLESS ITS ANOTHER VALID CARD OR ACCOUNT. FCC NEEDS TO GET INVOLVED!
I tried to cancel my Vonage Service on June 17, 2010 after they just took money out of my account with out my permission, my expiration date on my credit card changed so I got a new card in mail, and they were not authorized to withdraw funds at this point but somehow got my new expiration date off the same credit card and removed the funds, that is why I called to cancel, well they would not prorate my service after taking money out unless I wrote a letter to the company in California, I mean who is going to go through all that, so I asked for the end of the billing period to cancel my service after I used the amount taken out already. This date was July 09, 2010, so I called that morning and after going through 3 representatives and telling why I wanted to cancel five times they ended up giving me a cancellation number and said my phone service was shut off, I said now I want to make sure you do not take funds for another month, they promised they wouldn't, well I woke up on July 10, 2010 my service is still on and I find one letter in my email stating they successfully charged my account $25.72 for another month of service, NO CANCELLATION EMAIL as promised, so now I had to take out more time out of my schedule and called twice and asked for ONLY SUPERVISORS, I told them I will be writing the FCC and Attorney General, well I got her name, ID number and reference number of the conversation and she promised it was a system glitch and my money would be returned in 3-5 business days and my phone was scheduled for shut off. So now I have to wait, and she could not promise the email confirmation of what she told me until the system spit it out automatically. I ASKED, What do you not have enough customers or too many? Why would you treat people like this over a few bucks and make them jump through hoops to cancel service, on and on they simply DO NOT CARE, if we ever needed some high fines put in place for this nonsense to teach them a lesson we do need it with this company to make it worth pursuing. BE AWARE, I USED TERRIBLE EQUIPMENT FROM VONAGE FOR OVER A YEAR, they would not replace my phones purchased with ones that worked properly. They lasted almost a day off the charger even when I made NO calls. I bought the two Vonage VTECH phones, which are nice, but they allow you not way to plug in a fax machine or additional line, they screw you there too.
UPDATE ON JULY 17, 2010 UP TOP. Phone system still ringing, not shut off, never received that important cancellation email you are suppose to get when it is successfully shut off. Now I am going to have to call back and speak to I don't know how many India people before I can get anything resolved. ERRRR ERRRR!!!!!!
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