Sprint PCS Informative - we really wanna help
Hi guys! as a follow up to the post of "ginger in VA" (thanks very much ginger!) i feel the need to say that i share the exact same sentiment, also being a customer care agent of sprint i do realize that sometimes there really is a problem but its not necessarily sprints fault all the time, ive been affiliated with this carrier for just a couple of months now and you wouldnt believe how much ive heard of sprint having the worst customer service ever!!! honestly i feel sad and let me tell you all why.
there is no such thing as 100% customer satisfaction and we at sprint know that very, very, very well. the most calls i get with "concerned customers" is because of their service being temporarily turned off, they call to get their service and then a few months later call back to ask why their service has been turned off saying that nobody cared to explain to them how their accounts work and the likes, but looking at the account notes you see that they have already been educated by several different representatives and they even casually use some technical terms that would otherwise have been unknown to them, thats the one thing i really dont appreciate, we understand that there is a problem and we are very willing to work with the customer to achieve that fairest solution to that concern but please just be honest with your usages.
about the bills, YES!!!! definetly i personally have a hard time reading the bill myself sometimes and thats another thing we need to work with!
I would especially like to dedicate a few words to customers who use verey "colorfull" words, i have a growing list of profanity that i never even imagined existed! as a human being i feel customer care agents dont deserve that but we take it all in because we do have a genuine desire to help all our customers, if you are part of the organization you will understand that very well, but still if that takes your fume off the problem then go ahead, well be more than happy to listen to you.
what i really want all of you to know is that any and every concern you have is valid and taken carefull consideration, we do apologize if we fall short sometimes, sometimes we cant give the customers exactly what they want for the reason that there is no way for us to do so!
but also we do have lots of customers calling in and thanking us coz apparently we have provided them good service! i always wonder what the differences are between those customers and those who complain but still i go to work everyday and meet all the challenges i recieve after the beep coz i care, i can say the same things for all the specialist i know and for sprint in general.
have a great day!