Walgreens Complaint - Insane Pharmacist
LOUISVILLE, KENTUCKY -- About 9 P.M. this evening I went up to Walgreens to pick up a prescription using the drive-through service outside. The gentleman at the window asked for my I. D. because it is a sleeping medication. I provided him with my government-issued badge, as I am a federal government employee. He said he needed my driver's license. I explained to him that my government badge actually has more information than my driver's license (it includes among other things, my fingerprint) and I unfortunately did not have my driver's license with me so providing that was impossible. He said he needed some form of identification he could record. I then offered him my health insurance card, which has a series of numbers on it. This was declined. I offered my student identification from the University of Louisville, also possessing a series of numbers, identifying me with a picture as well as my student identification number. This was declined. I offered two different credit cards, my social security card and then my Triple A card all of which he declined as well and he went to get the Pharmacist in charge. (On a legal note, 902 KAR 55:110 reads, Section 5. Patient Identification Number. (1) A patient or the person obtaining the controlled substance on behalf of the patient shall disclose to the dispenser the patient's Social Security number for purposes of the dispenser's mandatory reporting to KASPER. (2) If a patient is an adult who does not have a Social Security number, the patient’s driver’s license number shall be disclosed. (3) If a patient is an adult who has not been assigned a Social Security number or a driver’s license number, the number 000-00-0000 shall be used. (4) If a patient is a child who does not have a Social Security number or a driver's license number, the Social Security number, driver's license number, or the number "000-00-0000", as applicable, of the parent or guardian shall be used. (5) If a patient is an animal, the owner’s Social Security number, driver's license number, or the number "000-00-0000", as applicable, shall be used.
-Yet none of these forms of identification were accepted and the medication was being denied resultingly).
The pharmacist came to the window and immediately asked for my driver's license. I explained again that I did not have this particular form of identification and asked her to look at one of the various forms of identification in her possession. She reiterated that a number was needed that "could be recorded" so they could track me if my prescription was lost. I was perplexed and explained to her that the forms of identification I had submitted had various numbers that could be used for tracking purposes, should my prescription be lost. I also said it would be unlikely that it would be lost because I keep the medication for sleep on my nightstand at home. She said I needed to either give her my identification or take my prescription elsewhere to be filled.
Admittedly, I was very frustrated at this point, especially with the pharmacist's last directive (who identified herself as C. Watts). I proceeded to tell her that she knew very well I could not take that particular prescription anywhere else to get it filled because I had the prescription transferred from Walmart. She said this was not her fault but instead the blame was to fall on the State of Kentucky for not allowing me to transfer the prescription to another store or Walgreens location, for that matter. She did understand that I could not take the prescription anywhere else though. I suppose she had assumed I was not familiar with Kentucky law. I told her I was completely out of this medication. I would not be able to fill the prescription elsewhere without going back to my physician's office and getting an entirely new script. She once again reiterated Walgreens was not to blame for this dilemma but instead the fault was with the State of Kentucky.
At this point I asked for the name of her immediate supervisor. After asking the name of her supervisor several times and her refusal to provide me with it, she told me to either drive away or she would call the police. I am at a loss for words for how this affected me. I still am in shock over it. She continued to threaten me in my vehicle stating she would call the police if I did not drive away. Looking back, she had my federal badge inside the window. She had my Student identification. She had two of my credit cards as well as my Triple A card and my social security card. I was so upset at the time, I didn't even realize this fact, but I think it is important to note that she did not return these items at this time while requesting that I immediately drive away or she would have the police physically remove me from the premises. I reiterated to her, as a question, that I was being threatened by the police as well as being asked to leave because I asked for the name of her immediate supervisor. She continued to reply with threats and did not address this point.
By this time, I was physically shaking. I remember her continuing to state the above directive and fumbling through an old change purse, I located an expired driver's license from California, where I had lived for about five years. She then processed my prescription with this "outdated" information, given it was expired since 2004 and had my former California address on it, and put my belongings in the window, along with a blank script with the name C. Watts scrawled on it. I am perplexed at how all the current information I submitted was rejected and yet an expired driver's license without any current information on it was finally accepted.
I will NEVER shop at Walgreens again. NEVER
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