Enterprise Rent-A-Car Complaint - Enterprise is Not the Way to Go ... unless you want your vacation to be ruined.
MISSISSAUGA, ONTARIO, CANADA -- My experience with Enterprise has not been pleasant. My friend reserved a rental-car for my visit to Canada. When we called to confirm pick-up they told us we were good to go. However, 15 minutes after we were supposed to be picked up they called to inform us that they had no car (even though we had a confirmed reservation). They then informed us that there were some cars in the body shop that may be available anywhere from 1-3 hours. I don't know about about everyone else, but when I rent a car I have a specific plan for that car. I don't want to rent a car so it can sit in the driveway and not go anywhere. When we informed the "customer service representative" that we were on a time schedule and had need of the car we reserved, he became quite defensive and informed us that he could not make people bring their cars back. I'm sorry, but that is what the phone is for. Isn't that the reason they ask for our numbers? How hard would it have been to call the person with a car that was due back and tell them to return the car? To make a long story short, it has been two days and still no rental car (from Enterprise anyway) or even a phone call from them. I doubt we are going to hear from them before I have to fly back home.
So, here is my advice. NEVER make a reservation with Enterprise, especially the one located at 777 Dundas St. West in Mississauga, Ontario, Canada because you probably won't get a car. Instead give Budget rentals a call which is what we did and were able to get a car for a decent rate when we needed it. Ask for Kevin. P.S. he is cute.