Barclays / Juniper Credit Card Compliment - They are very good. - Credit Card

Review by shortysonicg on 2010-07-10
I think Barlcays is the best credit card bank/company in the U.S. I have NEVER had any problems with them in the past 2 years of service. I carry a balance since the economy has hit me hard and they leave me alone. They in fact, increase my credit limit so it doesn't look as bad on my credit report while I pay down my balance. I have had a perfect payment history with them for over a year now. One time I had a payment that bounced (my bank's fault, not mine) and they happily refunded the service fee. I would invest in this bank, their customer service is near-perfect. A lot of U.S. brands that once used Bank of America or chase to offer credit cards are switching over to Barclays actually. It's sad American banks can't hold their own weight against the British banks. Sad stuff, especially when so much governent/taxpayer money has been spent trying to improve their business.
Comments:1 Replies - Latest reply on 2010-07-16
Posted by Mike on 2010-07-16:
Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced. If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!!!!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.) There are other better choices out there. Be aware - Mike

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