Blue Lagoon in Monterey Complaint - Do Not use this Hotel

Review by Carsner on 2010-07-11
MONTEREY, CALIFORNIA -- We checked in to this god forsaken place. I gentlemen at the office was the rudest man I have encountered working customer service And I run a business. Then our room was to be one king size bed, it was two doubles. Then the rest room had mold on the shower and the towel was dirty. I absolutely did not want to sleep in this bed. We were there for a concert so a lot of the hotel around were sold out. It was the worst experience I have ever encountered.

For Travelocity to encourage people to book with there hotels and not to check them out first is a lie to there potential customers. I would not sale or promote something that I had no knowledge about that would be false advertising.

I believe that the CEO's of this company should hold ones self a little more accountable for there product. I will never again use there web site.
Comments:2 Replies - Latest reply on 2010-07-11
Posted by Ben There on 2010-07-11:
I just did a search for Blue Lagoon on Travelocity, and they did not promote this particular hotel any differently than all the other cheapo places to stay in Monterey. They give it 2 stars and have 45 customer reviews which give it 3 smiley faces. Trip Advisor also gives it 2 stars, and the user reviews give it a 3 so this is on par with Travelocity.

Posted by Starlord on 2010-07-11:
Just how was the clerk rude to you? Saying he was rude is a conclusion, and facts are needed to support your opinion. Many people say a clerk is rude when they ask if they can do somnething counter to the rules, and the clerk sasy, "No." Details go a lot farther than accusations with no support and you give nothing but supposition.

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