Priceline.com Complaint - Poor Priceline Policy
I recently booked a hotel through Priceline. I had to leave early due to a funeral and the hotel assured me that I would get a refund.
The hotel informed me at checkout that they only charged Priceline.com for the nights that I stayed at the hotel. When I called Priceline, they admitted that the hotel was correct, but they would not refund my money because it was their "company policy to issue no refunds."
I know now that they put this in fine print on their site, but I think it is unethical and a bad business policy to keep the $120 that I feel they owe me. Especially when they very obviously tried to prevent me from seeing this information. After all they don't tell us about that on the commercials.
In an economy like this one, can we really afford to give our business to a company that won't assure us that their service is an outstanding one?