Surplus Floors Outlet Complaint - Ripped Off @ Surplus Floors Outlet in Frisco
Don't know if anyone else has experienced going there but here's what happened to me just this past week:
6-29-10 - picked out flooring that was stated to be "In Stock". Was asked to give a $700 deposit. I agreed and setup July 8th, 2010 as my pickup date and would then pay a balance for $700. Was also notified the wharehouse was in Irving, TX and was going to be given address upon paying balance.
7-9-10 - Show up at the store and was asked to pay for the balance of $700 so I gave my debit card. Upon payment I was given the address of 8101 Tristar Rd. Bldg 112 Irving, TX 75063. I drove out there from the Frisco store and upon arrival, I noticed the building was empty with no tenants and the door had a "For Lease" sign. I called the store number continuously for 1 hour but no one would answer. I called other stores in Allen, Dallas, etc. and was told they do not know where the Frisco store's wharehouse was located. I called my wife to visit the Frisco store only to find the store locked at 3pm which is normal business hours since they closed around 6pm. They finally opened the store for certain customers which was the same time I arrived back at the store. I approached a gentleman who claims to be the store manager and when asked about my paid invoice, he simply tells me he could not help me. Asked if the owner is available, he simply shakes his head and says he can't help me. Another customer gets up from the office chair and tells me she's been trying to get a refund for the past 3 months and was told no one is available to cut her check. We were then escorted out of the store and locked out. I decide to sit outside the store and call the police. Frisco Police arrives only to tell us that this is a civil matter and was not able to do anything but ask us to report to the constable office. As we continue to sit at the front of the store, more customers asking for refunds arrive.
We all were convinced there is something wrong with Surplus Floors Outlet. I have filed complaints online with the BBB, Attorney General's office, and with the Constable office on Monday. I cannot believe Surplus Floors Outlet continues to operate their stores even thought they do not have any inventory. They closed several of their stores and now supposedly use the Frisco store as headquarters.
PLEASE BEWARE. DO NOT PURCHASE FROM THIS STORE. THEY WILL TAKE YOUR MONEY EVEN THOUGH THEY DO NOT HAVE THE PRODUCT.