Hotwire, Inc Complaint - Scammed by Hotwire - Hotel reservation
Booked a Hotel with Hotwire in Myrtle Beach but recommended a motel 25 miles away from my destination.
That should've been my first clue that I got scammed when the confirmation email they sent me has a picture of a 6 story hotel. In-fact the motel they booked me in is a run-down 2 story motel!
I went in the motel and spoke to their front-desk clerk. They did not have my reservation. I checked around the motel and was uncomfortable staying there. My wife and family felt threaten stepping out of the car as there were few suspicious looking individuals hanging around the parking lot.
We left the motel and drove back toward Myrtle Beach as there were no AT&T signal to call Hotwire. 20 miles into my drive finally got AT&T service and called Hotwire to cancel my reservation but Hotwire decided not to cancel it and refused to refund my money.
I had a VERY BAD experience with Hotwire, recommending a run-down motel to their customer and refusing to own-up to their mistake. I can only advise friends and family to stay away from using Hotwire as they ONLY cater to themselves and not to their customers.
Read more: http://www.rateitall.com/i-57788-Hotwire.aspx#ixzz0tTK5nVrB