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Coach, Inc. Complaint - Awful Customer Services - Shipping On A Replacement Handbag
Shipping On A Replacement Handbag - Complaint
I have put in an order to replace a handbag that came with scuff marks. I am very picky especially since I am paying good money for this handbag. Well before putting the order I explained to the lady I could go to another store and have overnight shipping for free, she offered standard shipping, apparently since I am not to receive the order until Friday 7/16/2010. I spoke to Nancy Lee, who is suppose to be customer service manager(?)and she was sooo... rude, acted like she knew me and had a grudge over me. Nancy, specifically said I am NOT overnighting you the package and you can go to whomever and complain, but I am not doing it. She said we had issues before and because of this I would have thought she would be nicer and willing to help but she got worse like she went mad or something, weird!So much for High Standards!
Coach is a store I am starting to dislike! With the treatment I received, over something as little as shipping, I do not think it's worth coach losing money over, I thought it was customer service that was the heart of a business, I guess not!
Coach is a store I am starting to dislike! With the treatment I received, over something as little as shipping, I do not think it's worth coach losing money over, I thought it was customer service that was the heart of a business, I guess not!
Comments:
Posted by Venice09 on 2010-07-12:
Sometimes when customers are told no, they push a customer service rep so hard that the rep has no choice but to become very firm in their responses. Is it possible you mistook this rep's firmness for madness or rudeness?
Posted by Kjenkins on 2010-07-14:
Well, I can certainly see what you are saying. Unfortunately this was not the case. There is a difference between being firm and having an attitude and /or being rude. She was being rude and having an attitude. It seems that the customer service center is just not the place to go when wanting to ordering a product.
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