JourneyEd.Com Complaint - Don't Buy From This Company
Anyone reading this should avoid this company. First of all the wait times for their customers service is about 30 minutes. Second, never buy a product from this company for a download. They claim that they have processed the order immediately, but I purchased a download on a Friday and still have not been notified of when I can do the download. It is now Monday. But my credit card has been charged. I have tried to cancel the order stating that I have been charged for a product that I now no longer want and they told me it was too late. It is also too late to stop the credit card charge. Besides that I found the product for about 1/2 the cost that they are charging and could have gotten the actual disks and not a download.
My advice to all reading this is to avoid the company or you will be sorry.
I contacted the Texas BBB and made an official complaint against this company. I don't know if that complaint helped or not as I never heard from the Texas BBB, but I got refund from journeyed. I never got any communication from them however. I mean nothing at all as to if they were going to give me a refund, or why when etc. The money just magically went back into my checking account. I am just happy I got the refund.
I will never do business with this company again. Avoid it like the plague or you will be sorry. I was lucky to get my money back. I can now buy Microsoft Office 2010 for half the price I was going to pay plus get the actual disks and not a download.