Allstate Insurance Complaint - Quote one rate (in writing) and bill for higher rate
After receiving my auto renewal papers, Allstate charged my credit card a higher rate than what was received in writing. I disputed with my CC company and won. They reversed the overcharge. Allstate then sent me a bill and threatened to cancel my policy if I didn't pay. It took 5 months to get them to send me an itemized bill documenting the increased amount. Even though they quoted me a lesser amount, they insisted I pay an additional $77.
I canceled my auto policy and did not renew my home policy. If this is how they handle premiums, I do not trust them to handle a claim correctly. I'm glad I got out before I had a loss claim and had them refuse to pay it like other reviews have stated. I will never deal with this company again.
I contacted the agent and Allstate 800#. No one was willing to stand by their original quote. I guess it was worth it to them to lose both policies and have me tell others of my experience. I'm considering filing a complaint with the Attorney General about their billing practices. It is worth it to me to find this out before I need any kind of claim service. By the way, I have never filed a home insurance claim (in 22 years) and have not had an auto accident in more than 5 years. Any auto claims have never been more than $3,000 either. They lost a great customer!!