Delta Airlines Complaint - Delta Baggage Woes
My daughter recently flew from Argentina to Miami with a stop in Atlanta. The arrival was delayed for 1 1/2 hours. She missed her connection which caused her to miss a scheduled meeting in Miami at which point she decided to stay in Atlanta where she was to eventually travel. Her bags went to Miami. I called to see if her bags could be returned to Atlanta and we were told we would have to pay an adjusted fare of $1400.00. The next day I called Miami and the bag was physically located in Delta baggage claim. I asked if I could pay to have the baggage sent to Atlanta to be picked up at the airport. They told me NO that they luggage in question had to be picked up by the passenger in person in Miami. I then asked if her brother could come with proof of relationship to retrieve the bag as he plans to be in Miami next week. They refused to say yes or no and again said we would have to pay the adjusted fare of $1400.00 on top of the already over $1250.00 original ticket price or that my daughter would have to travel to Miami in person to retrieve her luggage. This to me is just TOTAL ARROGANCE AND CUSTOMER NO SERVICE!! On top of that the lady, whom I spoke to twice at Delta baggage claim in Miami at 305-870-6445 thought she had hung up the phone and I hear her in the background degrade me to a co-worker before she hangs up the phone. Needless to say, We will NEVER fly Delta again!!