T-Mobile Complaint - T-Mobile lied to me - Cellular
I had been a T-Mobile customer for about three years when the service I =
received at my residence began to falter. I was told to do several =
things, including switching out Sims cards and getting different phones. =
Finally I asked for the tower to be checked in my area, and was told =
that indeed it needed repair, but it was not in T-Mobile's budget to fix =
it. I was told at that time that I could cancel my account with no =
early termination fees as it was "not my fault". When I called back to =
cancel my account, I verified that I would not be charged any fees.
Today I found out that I am being charged for two early termination =
fees. (I had added a new person to my line right about the time this =
started, unfortunately.) I spoke to customer service and to a =
supervisor and was told the best they could do was cut the fees in half. =
They told me that unless there was absolutely no service in my entire =
area, they could not waive the termination fee. They had no records of =
anyone telling me they would be waived. I had assumed it would be =
logged in my account.
I am unemployed and can simply not afford this. As a matter of fact I =
have been called by employers whom I missed due to my coverage and could =
not get a hold of again, so who knows how much more this has cost me. I =
do not understand what good a cellular service is if it only works a =
fraction of the time.