General Motors Complaint - GM does not back up their products when parts break prematurely!
I drive a 2004 Chevrolet Aveo and my timing belt snapped at 47,500 miles. The belt failure caused 14 of the 16 valves in my engine to bend, costing me a whopping $2,175 for a replacement cylinder head and timing belt.
For the record, GM issued a technical service bulletin recommending drivers replace their timing belts at 60K miles (TSB 06-06-01-021B: EI06005, which you can see in entirety here: http://aveosfail.com/technical-service-bulletin-06-06-01-021b-ei06005). According to the bulletin, timing belt failures before 60K miles and 5 years may be considered under warranty if the issue is submitted as a Field Product Report (whatever that is). My Aveo is one year too old to be covered and I took it to a mechanic to be fixed, so I'm basically screwed. Still, a timing belt blowout at 47,500 miles is completely unacceptable and certainly should warrant at least partial compensation from GM.
I called GM to see what they could do as far as compensation, but they were no help. The customer service representative was unable to pull up the TSB and could only tell me that, based on my vehicle's VIN number, there are no "recalls." She advised me to take my car to GM for a diagnosis, after which I may or may not be compensated. Considering the innumerable complaints I've read about GM dealing with this issue, I'd probably be wasting my time and money if I took the car in for diagnosis (Besides, I had 2 mechanics give me a diagnosis already... and the car is fixed!)
At this point, the only thing I can do is take GM to small claims court, file complaints with the Better Business Bureau and Congress, and hope to find some kind of class action lawsuit.
If anyone is interested in joining me for a class action lawsuit, or if anyone has advice about what I can do for restitution, please e-mail me at Ashley. feucht@gmail. com