Orbitz Complaint - They Didn't Even Try!
Service was horrible-- and all because of their inability or unwillingness to assist a client in need of help. I wouldn't mind so much, but these guys didn't even try!
A mistake was made in my reservation. I was given a reservation at the wrong Barcelo hotel, the Barcelo Nicaragua instead of the Barcelo Montelimar. This cost me hundreds of dollars and caused my vacation to be spent at the Nicaraguan Barcelo in the middle of slummy Managua instead of at the all-inclusive beach resort at Barcelo Montelimar. When I asked for help from Orbitz to fix this error, I was met with indifference and incompetence. The Orbitz agents apparently are not trained to listen. (Several times I found myself saying, "Please put on your listening ears.") I tried very hard to get this agent to write down the number of the Barcelo Montelimar so she could call me back and help me. She put me on hold without taking it while she called the Barcelo Managua, a call she said no one answered! I'm not making this up. That's what I was told. No one answered! That hotel is very efficient and answers all its calls. I ought to know. I was there five days. Did she make more than one attempt to get the call through? Of course not. I suppose she felt that one attempt was enough to fulfil her obligations. Was an effort made to call Montelimar to help rectify this horrible error? Of course not. Orbitz, I find, is very adept and articulate in expressing their inability to do anything, but as far as accommodating a valued customer in need of assistance, it is wholly incompetent. Their offer of a 75 dollar voucher as compensation was an insult. Fortunately, I am an experienced traveller and I speak Spanish fluently. I had a fantastic time in Managua and the surrounding areas. But what if I had been a less experienced traveller? I think Orbitz's handling of this problem was disgraceful and I will certainly forward these comments everywhere I can on the internet.