Ameriprise auto Complaint - Ameriprise uses inferior parts
My wife has a 2007 Honda that she had a accident with. Ameriprise refuses to use OEM parts for its repair. They supposedly called my repair shop and got them to agree to this by talking to someone named Ralph. There is no one named Ralph at my repair shop and the repair shop says we should use OEM parts. What kind of scam is this? Aftermarket bumper covers are inferior product that do not fit like original. When I called they said the only way I could get them to pay for original parts was to bring it to one of there shops, but there is not one in Vermont. The person I talked to said I would have to pay the difference in price from aftermarket to OEM. I understand Insurance companys trying to save money by using aftermarket parts, but when it comes to body panels thet are inferior and do not fit correctly. On ameriprise website it says they will repair your vehicle to its preloss condition, well my preloss condition was all Original parts.
I had Allstate prior to ameriprise and when I had a accident they wanted to use aftermarket parts and I said I wanted original they said ok, end of story. Allstate I am coming back. Beware people of ameriprise they are a scam, using fake agreement names and inferior parts.