United Airlines Complaint - United Hasn't Improved
Lest you think that because some of these reviews are dated that United has changed their ways, think again. We were kept waiting for over 4 hours and then the flight was cancelled, for "mechanical problems" leaving a whole plane load of people to scramble late in the day to find other flights west. Of course United offered that we could go to their customer service (their unrivaled please wait until we have time to tell you "no we don't have a flight" service) for re-booking assistance, but the 3 people manning the counter were justifiably overwhelmed. Many took standby but we rescheduled our trip and all reservations to the next day, and we met up with some people who had been waiting 20+ hours for an open seat. United is the worst! Avoid or suffer the consequences.