InTown Suites Complaint - Horrible place to stay
Resolution Update on 07/14/2010:
Well I recieved a call from the director of marketing and communications. He addressed all of my concerns and the long distance charges were credited back to my card. He contacted me back very quickly and was very very helpfull. You know its very nice that even though I had situation with this particular chain it was resolved quickly without too much hassle.
BRANDON, FLORIDA -- I rated everything a 1 because I couldn't select a lower rating. Only decent thing was the price even tho it was a lie too. They said it was 199$, and end up costing 275$ at the end of everything. At first I thought this place would be great to stay at because of the price of the rooms. I will admit I didn't look to far into the reviews and should have seen this coming. When my girlfriend and I went to take a look at the hotel and check in, the person at the front desk was very helpful and welcoming. The "show" room when we went in smelled horrible, the fridge had rust in it. The room was 100% unfurnished except a SINGLE roll of toilet paper, and 2 thread bare towels (that we couldn't quite figure out what color they were supposed to be). Since I wasn't too impressed I asked to be put into a room with a bathtub. We went to view it and it looked to be in better condition. I checked in and my girlfriend went on her way. The FIRST night staying there I was smoking outside and I had a person approach me trying to get me to buy drugs and go to this "party" they were having on the 2nd floor. Needless to say I didn't go and didn't ever leave my room unless I was being picked up. Every single night I would hear people yelling, doors slamming (the walls were paper thin) and I would say out of the week there 3 days I didn't see the cops there for some reason or another. I later found out the "room service" only comes once a week and they vacuumed, and took out the trash. They didn't change the bed sheets or even replace the towels (oh and if you stay there bring your own toilet paper because they only give you one) The last day my girlfriend stayed with me and complained about the noise which I mentioned before, I woke up the day of my check out to her freaking out about having seen 4 roaches in the bathroom. The front office told me that any local calls were free which I thought was great because everyone who contacts me is within that area. The message on the phone states to dial 8 to get out and the area code, if it was a long distance number to hit "8-1-(area code)" so every call I made started with 813 (which is LOCAL calling from this site as its registered to a 813 area code go figure) I called back later that day (Saturday) to make sure they got my key since they didn't open until 11 and they stated they did however I had a "long distance phone bill of $22" They are trying to tell me because I did what the phone said and dialed 813 its registered as long distance. That is not true because my first call I made I didn't add the area code and it wouldn't go out saying its not a valid number. I asked them to speak to a manager they said they weren't in that day and would be in Monday. I called Monday and spoke with an extremely rude women who again told me because I dialed the local 813 area code its my own problem, I asked to speak to the manager she said she didn't' know when they would be back. I informed the women they had 72 hours to return my call about this matter before I took other means to solve this. She cussed me out for "threatening her" and hung up. Needless to say they have 24 hours left before I do my best to reach corp which reviews have said isn't gonna work they never return your calls, so I will create a nice lengthy email to a couple local news stations about this company and their scams, and a nice letter to the BBB. Never again will I stay at this place, and I will not recommend this to any other people.