Humana CompBenefits Complaint - Humana CompBenefits - Dental Insurance
Sometime in March of 2010, I found out that my son needed oral surgery for his teeth. I looked on my insurance company website www.mycbfed.com. I located a doctor that was close by to me. His name was Thomas A Knappe and he was located at 2300 E 120th Ave SWT. 118 Thornton, CO 80229. I specifically wanted to go close by. I went to this dental office and received an evaluation. To make a long story short, it turns out that Dr. Thomas A Knappe had been deceased. The new dentist no longer accepted Humana. The new doctor's office explained to me that on three different occasions, that they let Humana know this as well. Still to this very day, they have Thomas A Knappe listed as well. Humana told me to submit a letter to their appeals office, and so I did. Humana told me that it would take thirty days to process my appeal. One month later, I called up to find out my appeal, only to have them tell me they never received it. While I did not send it certified, I did dend it. I know that they received it because I work for the post office and mailed it myself. Humana simpply blew me off. To begin with, this is my second and last year with Humana. I purchased the insurance to help out with my sons braces. I figured that with this and two other dental insurances, I would not have to come out with much out of pocket. For my sons braces, Humana paid $0. My out of pocket expenses was over $5000. To top this out, the local dentis that my son was seeing, was having a hard time getting Humana to pay claims. Humana has ripped me off and I believe, failed to live up to my expectations. I did contact the BBB about Humana, but was told that there was nothing they could help me with.