T-Mobile Complaint - Poor Service - Coverage and Customer Service
I've been with TMobile almost 10 years. I've gone thru every growing pain with them. Now that I'm having CONSTANT problems with the service, they are turning their back on me. About 6 months ago I started getting many, many complaints from my customers not being able to reach me. About 75% of ALL calls made and received on all 3 of my handsets get dropped and repeat calls are necessary. I lose signal an all 3 handsets in 4 counties and in 5 states. "phantom" phone calls are going out from all 3 handsets to people in my contact list at all hours of the night. I receive about 6 of these "phantom" calls from one other handset on the account on a daily basis. All 3 handsets are different models so it's not a device issues. Every call into TMobile resorts in the same canned speech - Well, our technicians can't find a problem. I'm certainly not imagining this and I'm losing business on a daily basis. However, TMobile will not assist me in releasing me from my contract, resolving the issues permanently, and are rude and sarcastic when I call in. Early on in the issues, I went to the extent of purchasing a new handset thinking it was a device issue. Now the response from them is "Obviously you weren't having problems 3 months ago because you bought a new phone"...I bought it to try and resolve the issue - Not because I was happy!!! This company has gone from a decent comapny after working thru growing pains to one of the worst I can think of. I would never rec TMobile to anyone after this long fiasco.